- Oversee service desk, ticket triage, and technician training.
- Develop and maintain knowledge base content and tech troubleshooting best practices.
- Act as the first escalation point for tickets.
- Oversee M365 groups, user auditing in various platforms, admin credentials upkeep, and organization with the Systems Analyst.
- Lead asset panda inventory management.
- Coordinate and improve the onboarding/offboarding process with HR and hiring managers.
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both inperson and remotely.
- Escalate higherlevel IT issues to SR Tech members or IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary on the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and setup.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
- Other duties as assigned.
- Bachelor's degree preferred.
- Experience using a Helpdesk ticketing system.
- 12 years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problemsolving skills.
- Experience troubleshooting Windows, Mac OS, and mobile devices.
- Excellent written and verbal communication skills with the ability to communicate in technical and nontechnical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training endusers.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multitask and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write, and speak fluent English
-
Team Lead DevOps Senior
1 week ago
Trusted Advisors Washington, United StatesJob Description Job Description Nous recherchons pour le compte d'une filiale d'une banque internationale, basee a Casablanca, un Team Lead DevOps Senior qui sera rattache au Directeur de la Digital Factory et qui aura pour mission le suivi des chantiers et coordination de lequip ...
-
Team Lead
1 week ago
Challenge Mfg. Company Washington, United StatesLocation : 1401 S. Washington, Holland, MI 49423 · Who We Are: · Challenge is a leading employee-owned tier 1 supplier of complex metal assemblies for the global automotive industry. Challenge fosters a culture of collaboration, diversity, and innovation. We believe the best idea ...
-
IT Audit Team Lead
1 week ago
Cedent Consulting Washington, United StatesIT Audit Team Lead (Manager Level)@ Multiple locations (Washington, DC) · Title · : IT Audit Team Lead (Manager Level) @ Multiple locations · Terms of Hire: Full time. · Location: · This role can be based anywhere in the continental US with preference for candidates located in ...
-
Retail Team Lead
1 week ago
Party City Holdings Inc Washington, United StatesRetail Team Lead · in · Federal Way,WA · at · Party City Holdings Inc. · The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finis ...
-
In-Country Team Lead
2 days ago
Bering Straits Native Corporation Washington, United StatesDuties and Responsibilities: The TL serves as the Project Manager's primary point of contact for contract execution, coordination, and management of GPOI contract activities in the respective African country. The TL is the primary interface with the Program Manager, Team Lead, Ma ...
-
Cybersecurity Team Lead
2 weeks ago
Guidehouse Washington, United StatesJob Family:Cyber ConsultingTravel Required:NoneClearance Required:Active Top Secret (TS)What You Will Do:As the Cybersecurity Team Lead, you will support a Department of State client in complying with Federal cybersecurity standards, policy, and regulations. Skills you will use i ...
-
Site Team Lead
20 hours ago
Constellis Washington, United States· POSITION SUMMARY · The Site Team Lead is the single point of contact for the Task Order/Performance Location. The Site Team Lead supports the ID/IQ Program Manager in preparation of periodic reports and the maintenance of records in support of USCG training tasks; develop mont ...
-
Manufacturing Team Lead
1 week ago
Inventprise LLC Washington, United StatesTitle : · Manufacturing Team Lead · Overtime Status: · Non- Exempt · Employment Status: Full-Time · Pay Range: · $ $39.00 /hourly DOE · The hiring pay range for this position is $36.00 to $39.00 · per hour based on skills, education, and experience relevant to this role. ...
-
Logistics Team Lead
1 day ago
ITA International Washington, United StatesOverview: · At ITA International, were a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. · With a global presence and a ...
-
Service Desk Team Lead
4 days ago
Peraton Washington, United StatesKey Responsibilities: · Monitor and retain ownership for all tickets processed by the Service Desk to ensure successful resolution of service or incident tickets to include tickets escalated to Tier-2 and Tier-3. · Collaborate with other Team Leads and manage assigned agents to e ...
-
Small Format Team Lead
2 days ago
Target Brands, Inc. Washington, United StatesThe pay range per hour is $ $44.20 · Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team ...
-
Full Time Team Lead
1 week ago
Clarks Originals Washington, United States Full timeJob Advert DescriptionClarks is looking for a Full Time Team Lead to join the teamOur employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in th ...
-
Service Desk Team Lead
2 days ago
VetJobs Washington, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spous ...
-
Disaster Recovery Team lead
1 week ago
TLINKED LLC Washington, United StatesJob Description · Job Description for: Disaster Recovery Team lead · TLinked LLC has a current opening for Disaster Recovery Team lead. · We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our empl ...
-
Team Lead, Data Quality
5 days ago
CoStar Realty Information, Inc. Washington, United StatesTeam Lead, Data Quality ) · Job Description · CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digi ...
-
Small Format Team Lead
1 day ago
Target Brands, Inc. Washington, United StatesThe pay range per hour is $ $44.20 · Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team ...
-
Navy Financial Team Lead
1 day ago
Serco Washington, United StatesAre you seeking a rewarding opportunity within the defense industry? · if so, Serco may have the perfect opportunity for you · Serco is seeking a Lead for the LHA(R) Financial Team supporting the Amphibious Warfare Program Office in Washington DC. · This position is contingent ...
-
Navy Financial Team Lead
6 days ago
Serco Group Washington, United StatesPosition Description · Are you seeking a rewarding opportunity within the defense industry? if so, Serco may have the perfect opportunity for you Serco is seeking a Lead for the LHA(R) Financial Team supporting the Amphibious Warfare Program Office in Washington DC. · This posi ...
-
Navy Financial Team Lead
3 weeks ago
Serco North America Washington, United StatesPosition Description : · Are you seeking a rewarding opportunity within the defense industry? · if so, Serco may have the perfect opportunity for you · Serco is seeking a Lead for the LHA(R) Financial Team supporting the Amphibious Warfare Program Office in Washington DC. · Th ...
-
Navy Financial Team Lead
3 weeks ago
Serco Washington, United States**Position Description** · Are you seeking a rewarding opportunity within the defense industry? · if so, Serco may have the perfect opportunity for you · Serco is seeking a Lead for the LHA(R) Financial Team supporting the Amphibious Warfare Program Office in Washington DC. · ...
Service Desk Team Lead - Washington, United States - Parallel Partners
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Service Desk Team Lead, Washington, DC
The Service Desk Team Lead will provide hands-on technical support related to computer systems, hardware, or software.
It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions.
This role will continuously work under the guidance of the IT Manager.Responsibilities:
Qualifications:
Keywords:
Washington DC Jobs, Service Desk Team Lead, Help Desk Ticketing System, Windows, Mac OS, Mobile Devices, Service Desk Technician, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting
Looking to hire for similar positions in Washington, DC or in other cities?Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Service Desk Team Leads for jobs in Washington, DC and in other cities too.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC