Jobs

    Service Desk Team Lead - Washington, United States - Parallel Partners

    Parallel Partners
    Parallel Partners Washington, United States

    1 week ago

    Default job background
    Description

    Service Desk Team Lead, Washington, DC


    The Service Desk Team Lead will provide hands-on technical support related to computer systems, hardware, or software.

    It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions.

    This role will continuously work under the guidance of the IT Manager.


    Responsibilities:

    • Oversee service desk, ticket triage, and technician training.
    • Develop and maintain knowledge base content and tech troubleshooting best practices.
    • Act as the first escalation point for tickets.
    • Oversee M365 groups, user auditing in various platforms, admin credentials upkeep, and organization with the Systems Analyst.
    • Lead asset panda inventory management.
    • Coordinate and improve the onboarding/offboarding process with HR and hiring managers.
    • Monitor the company's IT ticketing system.
    • Provide tier 1 and 2 (First Call Resolution) support to employees both inperson and remotely.
    • Escalate higherlevel IT issues to SR Tech members or IT Manager and assist with solutions as needed.
    • Research potential software solutions as needed.
    • Train end users as necessary on the proper use of IT software and equipment.
    • Perform software and hardware installations and maintenance.
    • Support new hires with equipment and software purchasing and setup.
    • Identify recurring issues and help create solutions.
    • Review and maintain inventory of IT assets.
    • Other duties as assigned.

    Qualifications:

    • Bachelor's degree preferred.
    • Experience using a Helpdesk ticketing system.
    • 12 years of general IT support experience.
    • Strong knowledge of computer systems.
    • Strong diagnostic and problemsolving skills.
    • Experience troubleshooting Windows, Mac OS, and mobile devices.
    • Excellent written and verbal communication skills with the ability to communicate in technical and nontechnical language.
    • Excellent people skills (outgoing, approachable, motivated to help), including training endusers.
    • Ability to work independently or as part of a team.
    • Ability to conduct research into various computing issues as required.
    • Keen Attention to detail.
    • Experience supporting a remote workforce.
    • Ability to multitask and adapt to changes quickly.
    • Ability to collaborate across functional teams.
    • Must be able to read, write, and speak fluent English

    Keywords:
    Washington DC Jobs, Service Desk Team Lead, Help Desk Ticketing System, Windows, Mac OS, Mobile Devices, Service Desk Technician, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting

    Looking to hire for similar positions in Washington, DC or in other cities?Our IT recruiting agencies and staffing companies can help.


    We help companies that are looking to hire Service Desk Team Leads for jobs in Washington, DC and in other cities too.

    Please contact our IT recruiting agencies and IT staffing companies todayPhone ext. 11 or email us at Click here to submit your resume for this job and others.
    Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC


  • Trusted Advisors Washington, United States

    Job Description Job Description Nous recherchons pour le compte d'une filiale d'une banque internationale, basee a Casablanca, un Team Lead DevOps Senior qui sera rattache au Directeur de la Digital Factory et qui aura pour mission le suivi des chantiers et coordination de lequip ...

  • Challenge Mfg. Company

    Team Lead

    1 week ago


    Challenge Mfg. Company Washington, United States

    Location : 1401 S. Washington, Holland, MI 49423 · Who We Are: · Challenge is a leading employee-owned tier 1 supplier of complex metal assemblies for the global automotive industry. Challenge fosters a culture of collaboration, diversity, and innovation. We believe the best idea ...

  • Genesis Consulting Partners, LLC

    Training Team Lead

    5 days ago


    Genesis Consulting Partners, LLC Washington, United States

    ***No Third Parties*** · ***US Citizenship Required for Clearance*** · ***Candidates must be able to be onsite in Washington, DC as needed*** · Job Location: · Remote, Local to Washington, DC metropolitan area · Job Summary: · Genesis Consulting has an immediate opportunity for a ...

  • Party City Holdings Inc

    Retail Team Lead

    1 week ago


    Party City Holdings Inc Washington, United States

    Retail Team Lead · in · Federal Way,WA · at · Party City Holdings Inc. · The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finis ...

  • Cedent Consulting

    IT Audit Team Lead

    2 weeks ago


    Cedent Consulting Washington, United States

    IT Audit Team Lead (Manager Level)@ Multiple locations (Washington, DC) · Title · : IT Audit Team Lead (Manager Level) @ Multiple locations · Terms of Hire: Full time. · Location: · This role can be based anywhere in the continental US with preference for candidates located in ...


  • Guidehouse Washington, United States

    Job Family:Cyber ConsultingTravel Required:NoneClearance Required:Active Top Secret (TS)What You Will Do:As the Cybersecurity Team Lead, you will support a Department of State client in complying with Federal cybersecurity standards, policy, and regulations. Skills you will use i ...

  • Genesis Consulting

    Training Team Lead

    3 days ago


    Genesis Consulting Washington, United States

    ***No Third Parties*** · ***US Citizenship Required for Clearance*** · ***Candidates must be able to be onsite in Washington, DC as needed*** · Job Location: · Remote, Local to Washington, DC metropolitan area · Job Summary: · Genesis Consulting has an immediate opportunity ...


  • Inventprise LLC Washington, United States

    Title : · Manufacturing Team Lead · Overtime Status: · Non- Exempt · Employment Status: Full-Time · Pay Range: · $ $39.00 /hourly DOE · The hiring pay range for this position is $36.00 to $39.00 · per hour based on skills, education, and experience relevant to this role. ...

  • Genesis Consulting

    Training Team Lead

    1 day ago


    Genesis Consulting Washington, United States

    No Third Parties · US Citizenship Required for Clearance · Candidates must be able to be onsite in Washington, DC as needed · Job Location: · Remote, Local to Washington, DC metropolitan area · Job Summary: · Genesis Consulting has an immediate opportunity for an experience ...


  • Bering Straits Native Corporation Washington, United States

    Duties and Responsibilities: The TL serves as the Project Manager's primary point of contact for contract execution, coordination, and management of GPOI contract activities in the respective African country. The TL is the primary interface with the Program Manager, Team Lead, Ma ...

  • ITA International

    Logistics Team Lead

    1 week ago


    ITA International Washington, United States

    Overview: · At ITA International, were a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. · With a global presence and a ...

  • Constellis

    Site Team Lead

    1 week ago


    Constellis Washington, United States

    · POSITION SUMMARY · The Site Team Lead is the single point of contact for the Task Order/Performance Location. The Site Team Lead supports the ID/IQ Program Manager in preparation of periodic reports and the maintenance of records in support of USCG training tasks; develop mont ...

  • TalTeam

    Test Team Lead

    3 days ago


    TalTeam Washington, United States

    Responsibilities: Create, review and execute of test plans and procedures for C4ISR systems. · Perform testing in shore test facilities, on asset, and in remote locations; prepare Test Observation Reports. · Coordinate testing with TEMPEST, Cybersecurity, Safety and Combat System ...


  • VetJobs Washington, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spous ...


  • OCT CONSULTING LLC Washington, United States

    Business Intelligence Team Lead · OCT Consulting, LLC is an SBA-certified, 8(a) small business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Mana ...


  • Peraton Washington, United States

    Key Responsibilities: · Monitor and retain ownership for all tickets processed by the Service Desk to ensure successful resolution of service or incident tickets to include tickets escalated to Tier-2 and Tier-3. · Collaborate with other Team Leads and manage assigned agents to e ...

  • Clarks Originals

    Full Time Team Lead

    2 weeks ago


    Clarks Originals Washington, United States Full time

    Job Advert DescriptionClarks is looking for a Full Time Team Lead to join the teamOur employees are the sole of our company. So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in th ...


  • CoStar Realty Information, Inc. Washington, United States

    Team Lead, Data Quality ) · Job Description · CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digi ...


  • Target Brands, Inc. Washington, United States

    The pay range per hour is $ $44.20 · Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team ...


  • The Ladders Washington, United States

    Overview · The Program Analyst/Team Lead will provide support for the implementation of major, highly complex, and mission critical management efforts. Serves as an individual expert and consultant to the Office Director and other senior management staff on analysis and document ...