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    Customer Experience Associate - Stamford, United States - Venture Solar

    Venture Solar
    Venture Solar Stamford, United States

    2 weeks ago

    Default job background
    Description
    Customer Experience Associate
    Our Opportunity

    Venture Solar is looking for a Customer Experience Associate (CEA) to join our fast-growing team.


    The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers.

    We are looking for full-time customer experience representatives who are self-motivated, positive, and organized.

    This role will entail keeping customers updated through the process before their solar installation and following up with them to ensure their experience surpasses expectations.

    Must be organized, have good time management skills, and experience in customer service.

    What You'll Do
    Update customers on the status of their solar project
    Keep customer files up to date and organized with detailed notes and information
    Monitor the timeline of projects after installation and communicate with operations on pending or late tasks
    Proactively checking on customers to ensure their questions and concerns are answered
    Calling customers at different stages of their solar installation project.
    Making touchpoint calls after customers have been installed to discuss their experience and get referrals and reviews.

    Customer Experience Tasks:
    Welcome Call
    Referral Generation
    Review Generation
    Customer Surveys
    Production Check-In
    Referral Program Management

    Technical Type Issues:
    System Activation
    Enphase API
    Monitoring Troubleshooting
    Field Problems
    Escalated Problems / Roof Leaks
    Case Managers - Escalated Issues
    What You'll Need
    Highschool Degree (BA/BS Undergraduate degree preferred)
    Strong computer skills, strong communication skills & phone experience
    Knowledge of Salesforce or other CRM experience is preferred.
    Student mentality
    Quick learner
    Experience in solar is a plus
    Organizational skills
    Detail-oriented
    Experience with Salesforce is a plus
    Customer Service Experience

    Benefits:
    Work with industry leaders at a time of unprecedented growth
    Competitive compensation and bonus opportunities
    Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance Program
    Company 401k with Company match after 1 year
    Employee Bonus for Referrals

    Job Type:
    Full time

    Pay:
    $20/Hourly

    #VS1

    #J-18808-Ljbffr
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