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    Customer Experience Associate - Stamford, United States - Altus Power

    Altus Power
    Altus Power Stamford, United States

    3 weeks ago

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    Description
    About Altus Power


    Altus Power, based in Stamford, Connecticut, is the premier independent commercial-scale provider of, serving its commercial, public sector and community solar customers with end-to-end solutions.

    Altus Power originates, develops, owns and operates locally sited solar generation, energy storage and charging infrastructure across the nation. Altus Power has approximately 700 megawatts across 25 states and is growing.


    Since the Company's formation in 2009, Altus has established itself as a leader in building-sited clean energy across the United States.

    The Company completed its go-public transaction in December 2021 and is traded on the NYSE under the ticker AMPS.

    The Company has a strategic partnership with CBRE, which is the world's largest commercial real estate services company with7 billion square feet of commercial real estate under management and is serving more than 90 Fortune 100 corporations.

    Altus also has a long-standing strategic partnership with Blackstone, which is the largest owner of commercial real estate globally, with approximately 1.2 billion square feet of commercial real estate globally.

    About the Position


    Altus Power is currently seeking a highly motivated individual with the skills, experience, and aptitude to serve as a Customer Experience Associate.

    The candidate will work closely with our Accounting & Customer Experience teams. This position will report to the Head of Customer Experience.

    Responsibilities


    • Build relationships with commercial and residential customer base. Become well versed in product offerings and individual customer arrangements. Help launch programs to increase customer outreach and engagement.
    • Work with Community Solar Specialist to handle operations of internal and external community solar program. Validate reporting produced by external servicers in order to record accounting entries. Manage requests between Altus and the servicers and participate in bimonthly team calls for ongoing programs. Organize onboarding and setup process for new community projects.
    • Work directly with team members from business development and inhouse development focusing on projects to build out customer dashboard and increase automation.
    • Monitor open receivables activity. Interpret new contracts and set up relevant billing protocol by understanding and applying current revenue recognition policy.
    • Help maintain intermediary payment platform accounts. Reconcile payment information provided by servicer against bank detail and intermediary payment processor reporting. Track and mitigate risk of open A/R balances and customer churn.
    • Assist with accounts receivable procedure including invoice processing, invoice recording, and record maintenance. Facilitate monthly, quarterly, and annual financial close.
    • Occasionally contribute to treasury functions within accounting team, including processing electronic and physical cash receipts. Follow internal control requirements. Assist with financial audit and fulfill audit requests.

    Requirements:

    • Accounting experience is a plus
    • Experience working with Community Solar is a plus
    • Strong financial modeling and analytical skills
    • Outstanding attention to detail
    • Highly self-motivated and organized professional with strong integrity
    • Strong communicator and a team player
    Work Life at Altus

    Our team is the asset we are most proud of. We aim to create a positive work-life balance.

    Here are a few of the benefits we offer:


    • Attractive compensation
    • Health and Dental Insurance (100% of premium paid of Company's standard policy)
    • Participation in 401k Plan
    • Paid cell phone service on Company's plan
    • Ability to participate in Company's employee share plan
    • Company paid lunch in the office
    • Company paid membership to building gym
    • Monthly creative day and monthly work from home day
    Altus is unequivocally committed to the principles of equal employment.
    #J-18808-Ljbffr
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