Claims Adjuster Trainee, I, II - Winston-Salem, United States - National General Insurance

National General Insurance Winston-Salem, United States

2 weeks ago

Description

** Ideal candidate will be located in Winston-Salem or Charlotte, NC area. The Trainee role will be an in-office opportunity. **

Primary Purpose:

Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Learn to handle most aspects of auto claims
Develop a basic understanding of the content of policies written by the company
Develop a basic understanding of the insurance industry and the organizational relationships of the company
Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
Learn how to determine subrogation or fraud potential and how to handle
Develop a basic understanding of systems and technology used within the company
Identify customer needs and works to meet those needs using appropriate customer service skills
Perform other projects and assignments as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience
Successfully completes Claim Representative trainee program
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Obtaining/Maintaining appropriate licensing or educational requirements
Learn customer service and time management skills through training classes as part of the trainee program
Learn to recognize and identify all body parts of a vehicle and/or understanding other potential property damage
Develop understanding of claim policies & procedures; refers questions to supervisor
Learn to interpret and apply written coverage accurately to establish claim and determine an action plan
Develop ability to handle repair/replace decisions
Develop labor judgment skills and learn to complete simple estimates accurately
Learn to handle some comprehensive losses (theft, fire, and vandalism) with direction from more experienced personnel
Develop ability to handle injury claims and acquire a basic understanding of how to review, evaluate, and negotiate simple or basic injury claims
High degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with customers is critical
Negotiation skills are important for resolving claims
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Gains a general understanding of insurance law as it relates to claims

Desired Skills:

Demonstrate a thorough understanding of the NGI Insurance brand and ability to exhibit the behaviors

#LI-KR1

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $43,500 - $74,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

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