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    Valet Runner Part-Time - Philadelphia, United States - Rivers Casino

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    Part time
    Description
    Summary: Parks and retrieves guest vehicles safely according to established policies and guest service standards.

    Engagement Expectations:

    We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
    • Smile, display energy and open body language
    • Proactively greet team members and guests, initiating interaction to provide service
    • Always use a positive parting remark to end the conversation
    Essential Job Functions:
    • Greets guests according to service standards.
    • Explains Rivers Casino parking and retrieval procedure to ensure guest satisfaction.
    • Responds to guest request for casino related information such as property amenities, special events and promotions.
    • Strives to answer the valet phone within 3 rings and maintain professional telephone etiquette.
    • Maintains proper storage and labeling of guest keys and tags.
    • Opens and closes vehicle doors upon arrival and departure.
    • Parks arriving vehicles and retrieves parked vehicles.
    • Completes accident reports.
    • Performs all other duties as assigned.
    Qualifications:
    • Must be 18 years of age or older.
    • High school diploma or equivalent.
    • One or more years of related experience or training preferred.
    • Must have a valid driver's license and driving record must meet driver eligibility requirements of Rivers Casino's insurance policy.
    • Able to drive vehicles with automatic or manual shift transmissions.
    • Ability to communicate with team members and guests.
    • Ability to work flexible shifts and days of the week including holidays.
    • Ability to obtain and maintain all necessary licensing.
    Physical and Mental Demands:
    • Must be able to sprint to/from vehicles.
    • Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; sit, stand, walk and run.
    • Occasionally must lift and/or move up to 25 pounds.
    • Able to work with others while maintaining a positive and professional demeanor.


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