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it technical services manager - Flint, United States - Genesee County, Michigan
Description
UnionAppointed
Full-Time/Part-Time
Full-Time
Open Date
4/12/2024
Closed Date
04/26/2024
Location
Administration Building - Information Technology
Description
Starting Pay:
$ Hourly ($108,171)
MINIMUM QUALIFICATIONS:
Bachelor's degree (Master's preferred), in the field of computer science, information sciences or a related field;
PREFERRED QUALIFICATIONS:
One or more of the following certifications preferred: CISCO CCNP Certification, Palo Alto Networks Firewall Certification, Comptia Security+, Comptia Server+, Comptia Network+ or Certified Information Systems Security Professional (CISSP).
SPECIAL REQUIREMENTS:
Certifications and other job-related trainings will be required and will change from time to time as determined by the CIO.
GENERAL STATEMENT OF DUTIES:
Responsible for the planning and support of the technical units for Information Technology operations, projects and programs; coordinates and oversees all activities related to the Network and Data Center technical functions; performs highly specialized work which includes the design, installation, administering and optimizing of WAN, LAN, Wireless, Telecommunications and related components to achieve high reliability and performance; ensures the availability of systems, configuring new implementations and developing processes and procedures for ongoing management of the network, server and telecommunications environment; ensures the physical security, integrity and safety of the network; must be available to respond 24x7 to address systems issues or support business functions when required; works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Supervise the implementation and maintenance of security solutions;
Ensure that proper security practices are followed including patching of software, updates to firmware and review of system status on a daily basis;
Coordinate and manage the design, deployment and maintenance of network and data center related hardware/software/appliances;
Create and maintain documentation as it relates to configuration, processes, service records and security configuration;
Perform on-site analysis, diagnosis and resolution of complex system problems for system issue and recommend and implement corrective solutions;
Development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables;
Respond to emergency outages in accordance with business continuity and disaster recovery plans;
Manage equipment including but not limited to: software switches, routers, wireless, servers, Voip/software phones and firewalls;
Monitor the performance of network systems and troubleshoot and resolve problem areas as needed including but not limited to just upgrades and patches;
Interact and negotiate with vendors and contractors to secure products and services;
Manage and support of systems hardware to ensure proper performance and reliability;
Provide training and written documentation for support personnel (which include Help Desk, computer technicians and trainers, internal/external customers and management);
Manage Infrastructure projects such as structured cabling, network design and virtualized environments;
Manage and/or provide guidance and/or direction of subordinates.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
Highly self-motivated and directed with solid leadership skills;
Outstanding written and verbal communication skills;
Ability to communicate with Directors, Elected Officials, customers and staff;
Supervision of staff and ability to work well in a team environment;
Ability to communicate to accurately convey information;
Knowledge and expertise in:
L2/L3 Networking, Enterprise Firewalls, Hypervisors, Enterprise Storage, Enterprise Wireless Networks and Cloud Computing Architectures;
Knowledge and expertise in Infrastructure Project Management;
Knowledge and configuration of IT Security best practices;
Ability to work in and remain professional in high stress environment;
Ability to conduct research across a wide range of computing issues;
Ability to analyze design and architect appropriate technology solutions;
Passion for continuous learning;
Ability to work independently, collaboratively and respectfully in a complex, multicultural work environment that values diversity, equity and inclusion;
Ability to train team members to provide exceptional customer experience.
KEEP UP-TO-DATE
Follow Genesee County Human Resources and Labor Relations on Facebook and LinkedIn for the latest opportunities to become part of Team Genesee.
Discover how you can contribute to our common purpose of making a positive impact on Genesee County while enjoying the many advantages of a career with us.
For more information about our benefits packages and the diverse range of departments we serve, visitGenesee County is proud to be a MVAA Bronze Level Certified Veteran Friendly Employer. Join us, and let's build a brighter future for Genesee County.
This position is currently accepting applications.
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