Care Coordination Supervisor - Minneapolis, United States - CLUES

Description

POSITION SUMMARY

CLUES' Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, will be providing immediate access to supportive, high-quality, culturally-responsive and integrated Behavioral Health services and pathways to wellness for the Latino Community, regardless of insurance status or ability to pay. The CCBHC model provides CLUES with a model for sustainable Behavioral Health service provision, which translates to increased access to consistent care for wellness in the Latino community.

The CCBHC's Supervisor of Care Coordination is responsible for ensuring the quality of services provided by the program and achieving program outcomes; supervising, training and developing program staff; and acting as a liaison for the program and department with funders and external entities. This person is responsible, with the department leader, for finding opportunities and reaching agreements to expand services and support the financial viability of the department.

Department:
Behavioral Health

Reports to:
Associate Director of Behavioral Health Services

Location:
CLUES St. Paul and Minneapolis Behavioral Health Clinics

Position Type:
Regular

Schedule:
Full-Time. Generally, Monday – Friday Office hours with occasional evening hours.

Estimated Salary:
$55,350.00 to $65, depending on experience & qualifications).

Benefits:
Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Care Coordination and Cultural Broker Program

• Collaborate with Behavioral Health department leadership on the development of the new CLUES Abriendo Caminos' Care Coordination program.
• Provide leadership and direction to the Care Coordinators and Cultural Broker providers in the program/department to promote an optimal level of service by consistent high-quality oversight. Create a supportive, client-centered environment to effectively respond to the needs of clients and their families.
• Verify that program staff are providing services in a culturally responsive and linguistically appropriate manner.
• Provide supervision and support the professional development of the Care Coordinators and Cultural Broker providers.
• Collaborate with Behavioral Health leadership and staff to provide integrated care within the CCBHC model.
• Collaborate with Behavioral Health department leadership on programmatic and budgetary aspects of these programs.
• Supervise the Cultural Broker in collaboration with supervisors at the partner organization (MHealth Fairview) and community partners in grant-funded projects.
• Promote behavioral health services both internally within CLUES and externally within the community, while also assisting staff in areas including but not limited to quality, outcome-based design, service relevance, delivery, effectiveness, and evaluation, all in alignment with CLUES mission.

Program Performance and Compliance

• Support staff to achieve program goals (including productivity targets), complete documentation, maintain records, and report outcomes and activities according to funding and agency requirements. Ensure clinical documentation is kept up to date and in audit-ready condition.
• Collaboratively work with department leader with a focus on continuously improving program effectiveness, efficiency and financial viability. Support the department leader in setting program goals and objectives, and planning strategies for meeting goals. Assist department leader in the delivery of contracts outcomes and relationships with contractor stakeholders.
• Maintain processes to collect relevant data to track and report upon outcomes in a timely manner according to grant/ contract requirements and department goals.
• Monitor staff productivity, performance measures, and program outcomes to ensure program/department will achieve contract, department, and financial goals. Provide progress reports and corrective action plans when needed to meet or exceed financial and performance targets.
• Understand and adhere to all laws, regulations, rules and policies applicable to services offered by department. Ensure compliance with funder/contract requirements and comply with auditing requirements.
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards while ensuring staff within the Behavioral Health department do the same.

Personnel Management and Development

• Collaborate with supervisor and human resources department to plan, implement, and manage staffing to maximize effectiveness. Recommend staffing structure and personnel decisions including hiring, promotion, disciplinary action and termination to supervisor and HR.
• Effectively supervise department staff, including: hiring, providing guidance and direction, training, evaluating performance, initiating corrective action or disciplinary action and other personnel actions.
• In collaboration with department leadership, provide direction, training, and coaching to staff, including new staff on-the-job training and department orientation, etc. Provide constructive feedback as well as positive recognition.
• Monitor individual productivity goals for staff based on department goals. Provide clear and timely communication to staff regarding expectations and delegated tasks. Maintain regular and timely documentation of staff performance. Meet regularly with department staff to oversee progress toward individual and department goals.
• Develop a well-functioning team, fostering staff empowerment. Nurture a safe, dynamic and team-based working environment. Promote team building through group activities and staff recognition.

General Duties

• Promote the mission, operating values, and agency services of CLUES within the community.
• Partner with other leaders to effectively deliver integrated client services. Ensure that Behavioral Health staff collaborate proactively with other programs in CLUES to achieve service integration and provide comprehensive array of services to clients.
• Attend program-related trainings to develop personal knowledge and skills relevant to increasing program and project effectiveness as well as training staff.
• Attend and facilitate case conference sessions and other client or staff meetings.
• Assist in the development of research projects that address the needs of bilingual/ bicultural clients.
• Cultivate working relationships with potential service collaborators and/or partners. Provide consultations and presentations to other professionals and organizations as assigned.
• Demonstrate appropriate leadership and workplace behaviors, setting an example for staff and clients to emulate.
• Maintain open communication with supervisor and staff, soliciting feedback as appropriate.
• Provide services in multiple locations as directed.
• Carry out all other duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RELATIONSHIPS

• This position provides supervision for Care Coordinators and Cultural Brokers, and may supervise other program staff, interns and/or volunteers as assigned.

QUALIFICATION REQUIREMENTS

Education, Experience & Key Abilities

• Bachelor's degree in social work, counseling, psychology, Marriage and Family Therapy, or related field from an accredited university required. Master's degree preferred.
• 3 years of experience in the field, practice experience in social services preferred.
• Independent licensure or Minnesota recognized clinical licensure in marriage and family therapy (LMFT), social work (LICSW), counseling (LPCC), psychology (LP), or other appropriate licensure preferred.
• Bilingual in Spanish and English and cultural sensitivity and awareness required.
• Experience supervising and leading successful team(s) preferred.
• Must be organized, have the ability to work under pressure and stress, have attention to detail and the ability to multi-task in a fast-paced environment.
• Self-motivated and proactive problem solver.
• Knowledgeable of and experienced in accessing community resources that can serve participant needs preferred.

Language Skills

• Effective communication in English and Spanish, both verbally and in writing, required.
• Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.
• Ability to effectively present ideas and information in an organized and effective manner, including writing reports.
• Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties.

Transportation

• Must have access to use a reliable motor vehicle for independent transportation, valid driver's license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.

WORKING CONDITIONS

Background check

• Must pass a criminal background check, driving record check, DHS background study, and MS background check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.

ABOUT US

Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota's largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities. We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.