Manager of Customer Success - US Remote

Only for registered members US Remote, United States

1 week ago

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Job summary

We're hiring our first Manager, Customer Success to lead a team of 7 CSMs (and growing). This role reports to the Head of Customer Success and will own the day-to-day management, coaching, and development of the team while driving customer value realization across our book of business.

Responsibilities

You Develop a High-Performing Team: Manage, coach, and develop 7 CSMs (and growing) through weekly 1:1s
You Enable Strategic Engagement: Help the team operate as strategic consultants,
You Identify What's Breaking: Spot where CSM capacity is getting pulled away from strategic work.
You Own Execution:,

This role reports to the Head of Customer Success.


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