Director Customer Success - US - Remote
1 month ago

Job summary
We're looking for a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and expansion across one of Wrike's most strategic regions.This leader will play a critical role in executing our 2026 GTM strategy, elevating customer health, and delivering predictable measurable outcomes that directly support our GRR and NRR targets The ideal candidate is an exceptional people leader who thrives in a fast-moving environment combines strong operational rigor with deep customer empathy and knows how to turn strategy into day-to-day execution.
The company offers comprehensive benefits including medical dental employer-paid vision insurance security & support financial well-being generous parental leave community connections flexible time off home office support celebration & service global impact.
Job description
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