-
Front Desk Agent
1 week ago
Residence Inn Altamonte Springs Altamonte Springs, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Front Desk Agent
2 weeks ago
Residence Inn Altamonte Springs Altamonte Springs, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
3 weeks ago
Residence Inn Altamonte Springs Altamonte Springs, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Front Desk Agent
3 weeks ago
MCR Hotels Orlando, United States Full time· Front Desk Agent · Hyatt Place Lake Buena Vista, 8688 Palm Parkway, Orlando, Florida, United States of America · Req #5997 · Wednesday, April 3, 2024 · The Full Time Front Desk Agent at the Hyatt Place Orlando Lake Buena Vista is responsible for providing overall positive gues ...
-
Front Desk Agent
4 weeks ago
HomeTowne Studios Orlando - Casselberry Casselberry, United States Full timeWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $17.00 per hour (depending on experience)When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality ex ...
-
Front Desk Agent
2 days ago
HomeTowne Studios & Suites by Red Roof Casselberry, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $17.00 per hour (depending on experience)** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best qua ...
-
Front Desk Agent
2 weeks ago
MCR Hotels Lake Mary, United States· Front Desk Agent · Hampton Inn & Suites Lake Mary At Colonial Townpark, 850 Village Oark Lane, Lake Mary, Florida, United States of America · Req #6723 · Monday, May 20, 2024 · The Front Desk Agent at the Hampton Inn & Suites Lake Mary at Colonial Townpark is responsible for p ...
-
Front Desk Agent
2 weeks ago
Pinnacle Hotel Management Lake Mary, United StatesOVERALL RESPONSIBILITIES: Provide excellent guest service in an efficient, courteous and professional manner. JOB REQUIREMENTS Minimum lifting of 30 lbs. Ability to verbally communicate effectively with guests and co-workers. Pushing, pulling, bendin Front Desk, Agent ...
-
Front Desk Agent
1 week ago
NoGigiddy Orlando, United StatesFront Desk Agent: Welcome Guests with Warmth and Efficiency · About Us: · We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Wh ...
-
Front Desk Agent
4 weeks ago
Performance Hospitality Management Orlando, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk ...
-
Front Desk Agent
2 weeks ago
GF Management Orlando, United StatesEnjoy a family getaway or fun student trip at Crowne Plaza Orlando - Lake Buena Vista. Less than a mile from Walt Disney World, we are your ideal retreat after theme park adventures. As a Disney Good Neighbor hotel that serves breakfast, we offer easy access to Orlando's top attr ...
-
Front Desk Agent
22 hours ago
Caribe Royale Orlando, United StatesJob Description · Job Description · Scope of Position · The Front Desk Agent is responsible for a professional (yet personal) and efficient check-in and check-out for each guest. He/she will process all payments according to the established resort policies, and provide informa ...
-
Tour Desk Agent
1 week ago
Westgate Resorts Orlando, Florida, United States PermanentJob Description · Job Description · Tour Desk Agents will welcome our guests, go over any previously agreed upon incentives, and will prepare our prospective buyers for their tours. · Duties · Effectively check guests into and out of the tour assignments for that morning · Coord ...
-
Front Desk Agent
2 weeks ago
MARRIOTT ORLANDO DOWNTOWN Orlando, United StatesJob Description · Job DescriptionOur Front Desk Agent have that genuine warmth and authentic approach that is the first impression our guests have and sets the tone for their entire stay. They read cues, anticipate our guests needs, and look for ways to delight them. They enjoy m ...
-
Front Desk Agent
1 week ago
MCR Hotels Orlando, United StatesThe Full Time Front Desk Agent at the Hyatt Place Orlando Lake Buena Vista is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and effic ...
-
Front Desk Agent
1 week ago
MCR Hotels Orlando, United StatesThe Front Desk Agent at the Hyatt Place Orlando Lake Buena Vista is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient servi ...
-
Front Desk Agent
2 weeks ago
Marriott Orlando Downtown Orlando, United StatesOur Front Desk Agent have that genuine warmth and authentic approach that is the first impression our guests have and sets the tone for their entire stay. They read cues, anticipate our guests needs, and look for ways to delight them. They enjoy making wonderful memories for the ...
-
Front Desk Agent
19 hours ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Lodgco Hospitality Orlando, United StatesJob Description · Job DescriptionJoin Our Team Today Lodgco Hospitality is looking for part-time front desk agents to assist with guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando. If you are committed to delivering outstanding guest service ...
-
Front Desk Agent
2 weeks ago
Lodgco Hospitality Orlando, United StatesJob Description · Job DescriptionJoin Our Team Today Fairfield Inn & Suites by Marriott - Orlando East UCF is seeking enthusiastic front desk agents to assist with guest service operations at the beautiful Fairfield Inn & Suites - Orlando East UCF. If you are committed to deliver ...
Front Desk Agent - Altamonte Springs, Florida, United States - Residence Inn Altamonte Springs
Description
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location:
Residence Inn Altamonte Springs
270 Douglas AveAltamonte Springs, FL 32714
Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications:
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.