Seasonal Sales Coordinator - New York, United States - The Empire State Realty Trust

The Empire State Realty Trust

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Seasonal Sales Coordinator

Department:
OBS Sales

Reports To:
VP, Revenue - OBS

Location:
New York, New York

FLSA:
Full-Time, Non-Exempt

COMPANY SUMMARY
The Empire State Building Observatory (ESBO) is New York's City most iconic, the most Instagrammed U.S.

landmark, and the world's most famous building that has wowed millions of global visitors as they witnessed the jaw dropping views whether from its popular 360-degree, open-air Observatory, or its 102nd floor floor-to-ceiling glass enclosed viewing gallery.

We are a wholly owned subsidiary of Empire State Realty Trust.

The team at ESBO is a collection of diverse individuals with a shared passion for excellence.

We seek a Temporary Sales Coordinator with a strong focus in customer service to respond to inquiries and to secure booking requests.

The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization, MERV 13 filters, and increased ventilation that led to the building's achievement as the first building in the Americas to receive the WELL Health-Safety Rating.

Overall, the Guest feedback has been stellar New York Times' quote: " exhilarating and intimate."

Are you a driven, self-motivated and results oriented professional who thrives on building a winning team? Do you define success as the ability to drive revenue, EBIDTA, and deliver an exceptional experience? Then join our team and experience the rewards of hard work, teamwork, learning, and dedication to create a "best-in-class" attraction that requires excellence in all that we undertake.

ABOUT EMPIRE STATE REALTY TRUST

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth.

Headquartered in New York City, we harness the energy of the city in everything we do.

We care for one another, work hard, and have a lot of fun doing it We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors.

We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs.

From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work.

ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

***The Empire State Building Observatory (ESBO) is seeking a Seasonal Sales Coordinator to join the Sales team. Your primary responsibility will be to support the Sales Team with inbound inquiries and booking requests. This role requires a passion for hospitality, strong communication skills, and a keen ability to engage with visitors from diverse backgrounds.

RESPONSIBILITIES

Deliver superior and timely service to all online Guest inquiries
Provide "bestinclass" service to visitors with general inquiries about the Empire State Building Observatory, including ticket prices, hours of operation, and accessibility

WHAT SUCCESS LOOKS LIKE

Meet and exceed ESBO service standards by answering all inquiries within 24 business hours
Manage multiple inquiries and bookings simultaneously without compromising quality or accuracy
Able to multitask, problem solve, and time manage efficiently
Strong collaborator and communicator

REQUIRED SKILLS/ ABILITIES

Exceptional written and oral communication skills
Outstanding customer service skills
Strong proficiency in MS Office (Excel, Word, PowerPoint)
Proven ability to drive results, meet deadlines, and exceed targets in a fastpaced and competitive environment
Proficiency in sales technology and CRM software
Excellent multitasking, organizational, and time management skills

EDUCATION & EXPERIENCE

Bachelor's degree in Business Administration preferred
Three to five years of experience in hospitality or travel and tourism

WHAT YOU CAN EXPECT
At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas.

By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement.

As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive, and equitable work environment where our employees can thrive.

In addition, ESRT employees embody our
Company Culture & Success Factors
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Adaptable - you are a self-starter who's able to quickly digest and execute