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Physical Therapy Patient Service Coordinator - Washington, United States - Aligned Orthopedic Partners
Description
Who we are:
Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible.
Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Patient Service Coordinator.What you will do:
Receives and directs incoming telephone calls politelyAccurately documents messages and forwards to therapists and personnel in a timely mannerChecks designated voicemail boxes on a regular basis and ensures timely follow-up on all callsAppropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issuesExplains insurance benefits to patientsManages cancellation list, filling open slots wherever possibleEnsures that patients sign inEnsures patients present with required referralsGenerates new patients flowsheets and paperworkEnsures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical recordAccurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changesNotifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flowUpdates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added onCollects co-pay, deductible, coinsurance, today's visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer systemForwards all cash and checks to the Practice Administrator for preparation of deposit slipSchedules follow up appointments as necessaryPerforms tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
Coordinates administrative supply ordersManages the rescheduling of patients when a therapist has a change in schedulePerforms basic administrative tasks including scanning and faxing documentationMay need to perform coverage for Physical Therapy Technicians that may include but not limited to the following:
Keeping the clinic neat and maintaining an organized environment by placing things in their designated locations.
Wiping down the clinic tables daily.
Responsible for putting laundry away when it arrives as well as stocking the cabinets as needed.
Assisting the therapists with their patient as needed.
This includes triaging patients to the clinic area, setting patients up on stimulators, ice, heat, bringing the therapists patient charts, copying and printing exercises, as well as any other duties as assigned.
Helping with filing, checking in and out patients, confirming appointments, or any other front desk duties as needed.Maintaining and ordering inventory of medical supplies on hand for therapists. Ordering bathroom and kitchen supplies.
Performing all other tasks and projects assigned by the manager.
Maintaining detailed knowledge of practice management and other computer software as it relates to job functions.
Maintaining patient confidentiality; complying with HIPPA and compliance guidelines established by the practice.
Reporting any problems to management.
Being within eye sight/ear shot of therapists.
Anticipates schedule of patients and helps therapist accordingly.
Stocking all areas before going to break, lunch, or leaving for the dayCommunicates with staff regarding his/her schedule (time-off or being early/late)Other duties as assigned.
We'd love to hear from you if you:
High School GraduateExcellent written and verbal communication skillsAble to multi-task and capable of remaining calm in a stressful situationAble to use a multi-line telephone system and the billing computer programDemonstrates keyboard proficiencyDemonstrates working knowledge of medical terminologyWhat we offer:We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity EmployerAligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
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