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Coordinator Volunteer Services - Washington, United States - CNHS
Description
Children's National is seeking an innovative change-agent in the Volunteer Services department to coordinate the supervision, recruitment and retention efforts of our organization-wide volunteer services initiative.
Will be responsible to ensure compliance with all Joint Commission standards and Children's National policies, and certify volunteer database is kept up-to-date and remain an effective tool for ongoing communication and statistics for annual report.
The Coordinator Volunteer Services will be responsible to implement strategic plan through management of operations of department/ service area; troubleshoot operational issues and develop action plans to resolve.
Will work with Manager to develop, implement and evaluate weekend services, programs, policies and procedures, and performance standards to achieve departmental goals.
Description:
Minimum Education
Bachelor's Degree Business Administration, Human Resources, Psychology, Public Administration or related field (Required)
Minimum Work Experience
3 years related and progressive experience, preferably in a health care environment or volunteer management (Required)
2 years Supervisory experience (Required)
Required Skills/Knowledge
Demonstrate placing a high priority on serving volunteers in a timely and courteous manner.
Advanced knowledge of Microsoft office.
Spanish speaking preferred.
Excellent communication, problem-solving, training facilitation, customer service, presentation and organizational skills required.
Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds.
Demonstrated project management, coaching and coordination skills.
Ability to identify and work collaboratively with diverse teams.
Ability to listen, be empathetic, motivate and follow-through, be tenacious, and be eager to seize challenges and resolve issues.
Flexibility and ability to work on weekends and off-hour shifts.
Functional Accountabilities
Administrative Support
Plan and facilitate annual award ceremony to recognize individual volunteer accomplishments.
Maintain office supplies, equipment and reference manuals.
Responsible to ensure volunteer database is kept up-to-date and remain as an effective tool for ongoing communication and statistics for annual report.
Act as back-up when volunteer staff are on leave.Volunteer Retention
Work collaboratively with volunteers to find solutions to increase volunteer satisfaction and commitment.
Design a volunteer satisfaction survey; ensure suggestions are implemented.
Work with volunteers to create volunteer-run group events and activities.
Develop and maintain effective working relationships between staff, volunteers.
Communicate needs of volunteers to staff and the need of unit to volunteers.
Oversee Volunteer Services
Oversee Volunteer recruitment efforts within the community; respond to requests to volunteer on a timely manner; recruit volunteers to meet the needs of clinics, units and extended campuses.
Design, facilitate and implement changes in volunteer training course; set annual calendar for training, and confirm education programs.Ensure volunteer competencies in universal pre-cautions, safety and age specific competencies.
Ensure volunteer compliance with mandatory annual medical requirements and Joint Commission requirements.
Develop and facilitate effective working relationship between staff and volunteers; take a leadership role to monitor , evaluate and document individual volunteer performance.
Implement strategic plan through management of operations of department/ service area; troubleshoots operational issues and develops action plans to resolve.
Work with Manager to develop, implement and evaluate services, programs, policies and procedures, and performance standards to achieve departmental goals.
Community Support, Events and Hospital ToursOrganize Hospital tours; act as representation for advocacy care.
Provide statistics for annual report.
Work with community partners to provide entertainment-based activities for patients.
Work with community partners to help solicit donations to Dr. Bear 's Closet.
Ensure thank you notes are issued to community partners and donors within 2 weeks of donation and/or event.
Oversee the T our program and supervise tour guides.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
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