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    Customer Care Advisor - Houston, United States - Driveway

    Driveway
    Driveway Houston, United States

    3 weeks ago

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    Description

    Customer Care Advisor page is loaded **Customer Care Advisor**

    **Customer Care Advisor**

    locationsDriveway - Houston, TX time typeFull time posted onPosted Yesterday job requisition idR25404 **Driveway**

    **Lithia Motors, Inc.**

    **Driveway Customer Care Advisor**

    The Client Advisor is responsible for providing a seamless and frictionless premium customer experience. This position is an entry level position that will be responsible for acquiring and picking up all makes and models of new and used vehicles in the assigned market area.

    The Driveway Client Advisor reports to the Driveway Field Operations Supervisor.

    **Position Overview**

    **Area of Responsibility**

    Facilitate online vehicle acquisition sales via an online portal

    Maintain customer appointment calendar

    Educate customers on process

    Maintain marketplace reports

    Provide an excellent customer experience while completing thorough vehicle inspections

    Execute vehicle acquisition paperwork

    Maintain excellent communication with team and store leadership

    Use online valuation tools to purchase or valuate customer vehicle

    Troubleshoot any customer needs or concerns

    Navigate customer through vehicle acquisition process

    Complete required paperwork with customer

    Acquire and Maintain a notary commission

    Go under intensive training to ensure up to date knowledge of ALL Brands products and features

    Other duties as assigned.

    **Additional Qualifications**

    The following knowledge, skills and abilities are needed to be successful in this position:

    Strong attention to detail and sense of urgency

    Customer-facing experience with a passion for creating memorable customer experiences

    Previous experience working in an automotive retail setting

    Time management-ability to work independently and prioritize

    Ability to follow process

    Detail oriented

    Team player with an understanding the value of how teams work together towards a common goal

    Ability to learn new skills and adapt quickly to change

    Excellent communication skills both written and oral

    Proficient vehicle product knowledge

    Outstanding customer service skills

    Active Listening give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

    Critical Thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    **Proficiency Standards**

    Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others

    Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain

    Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives

    Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader

    *Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment*

    *Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value (mgmt. only)*

    **Physical Demands & Working Conditions**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

    Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds

    Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

    **Lithia Hiring Requirements**

    High school graduate or equivalent.

    18 years or older

    Possess an acceptable driving record and valid drivers license in state of residence

    A criminal history background check will be conducted prior to beginning employment

    Clear pre-employment drug screen

    NOTE: This job description applies only to the specific employing entity and location of an individuals employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

    ****

    ****We offer best in class industry benefits:****

    Competitive pay

    Medical, Dental and Vision Plans

    Paid Holidays & PTO

    Short and Long-Term Disability

    Paid Life Insurance

    401(k) Retirement Plan

    Employee Stock Purchase Plan

    Lithia Learning Center

    Vehicle Purchase Discounts

    Wellness Programs

    High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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