Customer Care Advisor - Houston, United States - AlphaStaffing

AlphaStaffing

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are a small but rapidly growing firm that is part of a larger conglomerate that has been working in the financial services sector for over 120 years.

We are internationally ranked as one of the top member onboarding teams in the nation.

We have been voted Top Workplaces in various cities across the nation such as Pittsburgh, Tampa, New York City, Los Angeles, Dallas, Houston, Miami and many more.

We are committed to providing our members with an A+ customer service experience in every interaction, and are seeking new team members who are passionate about the same.

We assist small to medium sized businesses from an HR standpoint in regards to the enrollment of their members in their workplace benefits.

We provide guidance, counseling, and advisement for each individual employee of the business in regards to which benefits packages and options are the best fit for them and their families.

We currently work with over 15,000 businesses in the US, but due to our success rate and great reviews, this number is growing daily.

As a result, we are seeking to hire customer care advisors.

This is a fully remote, work from home position which allows to you work exclusively with our clientele over Zoom.

As a customer care advisor, your job will be to sit down with each member in an in depth meeting, helping them choose the benefits provided through their workplace that best suit their needs and the needs of their family.

Top tier interpersonal skills and customer service experience are a must for this position as these involved meetings can be an hour and a half to two hours a piece with some additional follow up and advisement for a few weeks after the employee enrollment.

We are seeking individuals with the following characteristics:

Strong interpersonal skills
High level communication skills
A genuine care for individuals and their unique needs
A coachable mindset
A positive attitude
Patience in the face of multiple questions and concerns throughout the decision making process
An innovative mindset when it comes to improving your own workplace performance

This position offers the following:

Weekly pay, direct deposit
Weekly bonuses
Quarterly bonuses (on top of weekly bonuses)
Full benefits
Annual company trips for top rated customer care advisors
The opportunity for advancement

Our compensation provides you not only with a secure weekly payment, but also the opportunity to qualify for additional weekly and quarterly bonuses for those who wish to complete a high number of meetings.

We sincerely look forward to hearing from you.