- Excellent verbal and writing communication and facilitation skills technology related issues.
- Systems Analysis with broad knowledge of multitier systems including cloud, mainframe, various OS/databases/web platforms knowledge.
- Very well usage of ServiceNow.
- Teamwork and constant realtime collaboration with teammates in handling technology related incidents minor and major.
- Would be able to handle 12 hrs shifts at night, 3.5 nights a week.
- Facilitate and coordinate troubleshooting and recovery efforts for Major technology issues
- Works within a team of Analysts that provide Incident Management from within a 24/7/365 batch processing support environment.
- Responsible for analyzing, executing, resolving batch processing issues through CA ESP Scheduling (NOT same as CA 7), and data transmission issues through Sterling File gateway (SFG) or Connect:Direct.
- An expert in CA ESP combined with mainframe operations and distributed systems knowldge will be an ideal candidiate to handle the varied complexity and urgency required for high volume of workload to keep the company running.
- Ability to troubleshoot mainframe and distributed system data transmission and/or batch job failures, delays, or long running by asseing impact, escalate, facilitate troubleshooting bridge and drive timely resolutions.
- Utilize different monitoring and incident management tools to identify, accurately document, and manage issues.
- Previous Incident Management experience is required.
- Seek and maintain professional relationships and effective communications with Customer Line of Business, other Infrastructure teammates, vendors, software agents, outside specialists, and industry experts.
- Undertake research of hardware/software products and maintain strong knowledge with current technologies, especially those commonly used in the Customer organization.
- Have a strong knowledge and experience with mainframe such as: TSO/SDSF, JES2, MVS commands, z/OS 10, z/VM,JCL, CICS,.. programming/scripting experience prefered. Previous technology lead experience and banking/financial
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Radiant Technologies Wilson, United StatesEngineer (m/f/d) for Custom Hardware Design for Volkswagen Projects · Identification: RES-CSH-WOB · Location: Wolfsburg · We are currently seeking a Resident Engineer (m/f/d) to join our Volkswagen team in Wolfsburg. · As a Resident Engineer at Volkswagen, you will be responsibl ...
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Radiant Ventures Wilson, United StatesWarehouse Logistics Specialist (m/f/d) at WilsonWhat you will learn in your apprenticeship with us · Operations: Your apprenticeship will teach you how to quickly and systematically prepare goods for shipping, receive delivered goods, properly store them, perform quality control, ...
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Velocity Ventures Wilson, United StatesAs a family-owned, medium-sized craft business, we have been active in the Munich area since 1949 with our business areas of heating construction and sanitary installation work for private, commercial and municipal clients. · To strengthen our customer service team, we are immedi ...
Production control support - Wilson, United States - Omni Inclusive
