- Provides client support on HR matters; provides extensive consultation with regards to wage and hour, leaves of absence, worker's compensation, ensuring compliance with state and federal leave laws, and employee relations matters.
- Interprets client contracts and management of billable work with responsibility to track and properly report time, identifies supplemental services and opportunity for additional billable work.
- Serves as contact for clients and clients' employees to answer questions regarding, among other things, policy, benefits, and payroll compliance.
- Keeps internal and external management advised of potential problem areas and recommends/implements solutions as appropriate.
- Effectively manages critical relationships with client representatives including employees, management, and vendors to ensure overall client satisfaction.
- May conduct HR assessments and create report for presentation to the client.
- Monitors Compliance Department email box and correspondence; responds to inquires timely, determining priorities and escalates sensitive matters when needed. Independently resolves issues involving appropriate parties and ensures proper organization and documentation of electronic communication.
- Develops, prepares, and conducts training content for original and updated webinars.
- Performs other duties as assigned.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Other projects as assigned.
- Local travel and some overnight travel may be required.
- Bachelor's degree in business, human resources, or equivalent combination of education and experience required. Advanced degree in business, human resources, or equivalent a plus, but not required.
- 8-10 years of professional HR experience, with focus on employment-related compliance knowledge.
- Strong analytical and problem-solving skills.
- Superior verbal/written skills and presentation skills.
- Good punctuation, spelling, grammar and attention to detail a must.
- Strong interpersonal skills essential.
- Course work/seminar attendance in HR, Payroll and Benefit compliance and strategies.
- Advanced working knowledge of state and federal regulations i.e. COBRA, ERISA, FMLA, PDL, PFL, CFRA, ADA, ACA.
- Certifications related to HR required (PHR, SPHR, SHRM-CP, SHRM-SCP or equivalent)
- Certifications related to Payroll or Benefits preferred (FPC, CPP, CEBS)
- Microsoft Word – word processing at minimum 35 words per minute
- Excel – able to set up spreadsheets and develop formulas for data analysis
- PowerPoint – able to create basic training curriculum
- Outlook email and calendaring
- Must have the ability to learn HRIS, Benefit and Payroll systems.
- Communicates effectively and sensitively in a diverse workforce population.
- Effectively organizes and manages assignments in order to meet deadlines and goals.
- Ability to manage multiple e-mail boxes and effectively organize electronic communication.
- Able to compose, proof read, spellcheck and edit correspondence, reports and other original written outputs.
- Able to add, subtract, multiply and divide correctly, as well as calculate percentages, fractions, ratios and decimals in order to complete projections and financial summaries and other outputs.
- Able to understand and interpret benefit designs and plans as well as effectively translate this information to employees and management.
- Ability to perform employee training activities.
- Strong organizational skills needed to meet multiple deadlines and various client demands.
- Detail oriented and able to follow procedures.
- Ability to multi-task and manage multiple projects and priorities simultaneously.
- Ability to collaborate with senior/executive leadership to meet the needs of the business.
- Listens to business leaders challenges and identifies opportunities to provide HR and business solutions.
- Adapts quickly to change and effectively manages new challenges.
- Uses planning and evaluation skills to develop successful strategies and tactics.
- Makes sound decisions and sets goals based on available information to evaluate situations and requirements to plan and adjust work accordingly.
- Projects accurate future occurrences based on current or historic data.
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Description
Arrowhead is assisting an HR consulting company in the Northeast Ohio area to fill an HR Consultant role.
Essential Job Functions
Client Services
Other Duties
Experience & Education:
Computer & Equipment Skills
Other Skills and Strengths:
Reasoning & Mental Abilities:
