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    Customer Service Assistant - Des Moines, IA, United States - TMC Transportation

    TMC Transportation
    TMC Transportation Des Moines, IA, United States

    2 weeks ago

    Default job background
    Description
    TMC Transportation is the nation's largest employee-owned, open deck transportation company.

    Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states.

    If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.


    TMC Offers:
    ~ Competitive Salary
    ~ Comprehensive Benefit Package
    ~401(k) Plan
    ~ Employee Ownership - ESOP

    TMC Transportation has an immediate full-time opening for a Customer Service Assistant working out of our office in Des Moines, Iowa.

    Monday-Friday 7am-330pm


    PRIMARY FUNCTION:
    The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.


    DUTIES AND RESPONSIBILITIES:
    Prove back-up assistance to the Customer Service Representative for load entry
    Maintain various management reports on a periodic basis
    Perform all necessary pre-calls, which are include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a time and accurate manner; and sending information the drivers if the load has already been dispatched
    Provide information to customers inquiries and redirect if necessary
    Other duties as assigned
    MINIMUM QUALIFICATIONS/


    EXPERIENCE:
    High School Diploma required
    Ability to use Microsoft Office product efficiently and effectively
    Fluent keyboard proficiency and 10-key
    Excellent interpersonal skills
    Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
    Possess courteous, yet assertive telephone personality
    Ability to function in a fast-paced work environment and tolerate stress


    PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
    Must be able to sit and use a telephone and computer simultaneously for extended periods of time
    Must be able to speak and hear clearly in a high volume telephone environment
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