Customer Service Representative - Lafayette, United States - Nanshanusa

Nanshanusa Lafayette, United States

1 week ago

Description

>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview**

The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.

**Job Responsibilities**

Fields incoming calls from existing and prospective customers;

Resolves matters concerning orders, returns, shipments and products in a professional manner;

Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty;

Processes customer orders, credits, complaints, returns, inquiries;

Verifies information items, shipping methods and availability of products;

Establishes new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking and customer referrals;

Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge;

Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders;

Collaborates with department managers/representatives to help execute commercial, and key account strategies;

Uses market knowledge and sales skills to make pricing recommendations to management;

Performs other required tasks as assigned.

**Job Requirements**

Minimum high school graduate; Bachelors degree preferred;

Minimum of three years experience in sales or customer service role in manufacturing or similar environment;

Proficiency using Microsoft Suite;

Highly detail-oriented;

Knowledge of aluminum and/or metals industry a plus;

Strong analytical and problem-solving skills;

Strong organizational, verbal and written communication skills.

A sales representative is a person who is responsible for selling products or services to customers on behalf of a company

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