- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
- Access to the people and financial resources of a large veterinary community
- Leadership Opportunities and Career Development Programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
- Referral bonuses and Competitive wages
- Medical, dental & vision insurance for you and your family
- Life, long and short-term disability insurance included
- Paid parental leave
- Paid vacation, sick time, and holiday pay
- 401(k) with corporate match
- Pet care discounts %)
- Associate-led equity, inclusion, and diversity groups
- Free Continuing Education through our online WoofU
- Associate discounts on major cell p
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Client Service Representative - Lafayette, United States - VCA Antech, Inc.
Description
VCA Lafayette Animal Hospital is seeking an experienced Client Service Representative to join our team.
At VCA Lafayette Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
Benefits Of Joining Our Team Full-time:
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
