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    Program Manager, Provider Experience - Nashville, United States - ArchWell Health, LLC

    ArchWell Health, LLC
    ArchWell Health, LLC Nashville, United States

    Found in: Lensa US 4 C2 - 1 day ago

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    Description


    The Program Manager, Provider Experience is a critical member of the HR team and is responsible for supporting ArchWell Health's providers as they transition through the colleague life cycle.

    This role requires strong program and project management skills, attention to detail, strategic prioritization, and the confidence to communicate and drive accountability with cross-functional stakeholders of all levels.

    This role is integral to advancing and driving provider processes for a rapidly scaling multi-state medical group.

    Duties/Responsibilities:
    Drive project management of provider onboarding and offboarding processes, ensuring accountability for delivery from cross-functional stakeholders
    Develop and own a visible, centralized system of record for tracking the various workstreams involved in the provider onboarding and offboarding processes
    Support process improvement and automation opportunities in alignment with provider talent strategy objectives
    Collect and analyze data about providers' colleague experience to identify opportunities for improvement and retention, build project plans, and drive them to completion
    Partner with HR leadership to identify and deploy projects aimed to increase job enrichment and retention
    Assist with maintenance of legal documents and provider records pertaining to the employee life cycle
    Coordinate onboarding schedules, and the ordering of lab coats, business cards, and other provider onboarding materials to create a white glove experience as providers enter the organization
    Partner with HR Operations and Learning & Development to ensure providers are assigned the correct training modules, and track their completion during the onboarding process
    Provide direct support to providers and clinical leaders navigating processes pertaining to the employee life cycle (onboarding, offboarding, location and role changes, and promotional opportunities)
    Recognize potential risks in provider onboarding and offboarding processes and implement proactive solutions
    Additional projects as assigned

    Required Skills/Abilities:
    Strong organizational skills and attention to detail
    Ability to define problems and identify optimal solutions under tight deadlines
    Ability to manage and deliver strategic projects, communicate project status and risks to stakeholders
    Flexible, "find a way" mindset to achieve deadlines while maintaining a positive attitude
    Self-motivated with excellent verbal and written communication skills with all levels of leadership
    Excellent interpersonal and communication skills
    Proficient with Microsoft Office Suite

    Education and Experience:
    Bachelor's Degree preferred, or equivalent experience
    Minimum of three years (4) of project management, program coordination or similar experience strongly preferred
    Experience influencing and partnering with cross-functional stakeholders to drive accountability and adherence to deadlines
    Experience coordinating complex calendars and schedules under a tight timeline
    Experience partnering with providers preferred

    About ArchWell Health:
    At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged.

    By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60.

    Everything we do is for seniors.

    We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

    Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life.

    We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community.

    We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

    ArchWell Health is an equal opportunity employer.

    Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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