- Assists in the operations of the Front Desk by supervising all Guest Service associates.
- Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staff needs dictate.
- Performs other duties as assigned by management.
OTHER TASKS - Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Qualifications:
- Prior Hotel Front Desk Experience in a leadership role preferred.
- Knowledge of Opera preferred.
- Must be available to work ALL shifts (AM, PM, Overnight when required)
- Excellent communication and customer service skills.
- Assists in the operations of the Front Desk by supervising all Guest Service associates.
- Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staff needs dictate.
- Performs other duties as assigned by management.
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
-
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Front Desk Supervisor - Englewood, United States - Crowne Plaza Englewood
Description
We have an great opportunity to join our hotel as a Front Desk Supervisor.The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities:
OTHER TASKS
