- Assists in the operations of the Front Desk by supervising all Guest Service associates.
- Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staff needs dictate.
- Performs other duties as assigned by management.
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Prior Hotel Front Desk Experience in a leadership role preferred.
- Knowledge of Opera preferred.
- Must be available to work ALL shifts (AM, PM, Overnight when required)
- Excellent communication and customer service skills.
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Hersha Hospitality Management, LP New York, United StatesOverview · Opportunity: Front Desk Supervisor · Supervise front desk operations in accordance with established guest service, quality and sustainability standards. · Compensation: $21/hr · Your Growth Path · Assistant Front Office Manager - Front Office Manager - Assistant Genera ...
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Volunteers of America - Greater New York Brooklyn, United StatesVolunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...
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Volunteers of America - Greater New York Queens, United StatesVolunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...
Front Desk Supervisor - Englewood, United States - Crowne Plaza Englewood
Description
We have an great opportunity to join our hotel as aFront Desk Supervisor.
The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities
OTHER TASKS
Qualifications