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DVI Technologies, Inc. Pittsburgh, United StatesRole: NOC Technician · Location: Pittsburgh, PA (Onsite Role) · Long-Term position · (NOC) technicians have three primary responsibilities: · Tier 1 support for all calls to call center and support requests placed online. · Proactive network monitoring · Manage trouble ticke ...
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Analyzer Maintenance Technician
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Shell USA, Inc. Monaca, PA, United StatesWhat's the Role? · The Shell Polymers Monaca (SPM) facility is a world-scale petrochemical plant in Western Pennsylvania that upgrades ethane to make polyethylene. The petrochemical complex consists of a world-scale Ethane Cracker Unit (ECU), multiple polyethylene (PE) units, PE ...
NOC Technician - Pittsburgh, United States - US Main
Description
Role :
NOC Technician
Location :
Pittsburgh , PA
Network operations center (NOC) technicians have three primary responsibilities:
Tier 1 support for all calls to call center and support requests placed online.
Proactive network monitoring
Manage trouble ticket queue.
NOC technicians provide tier 1 technical support for calls to the call center and support requests submitted online.
NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance.
Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between engineers and customers.
These professionals should have strong interpersonal skills and be able to multitask and handle a variety task assigned by their supervisor.
Job Requirements:
Sound communications skills
Develop and maintain technical documentation for hardware and software configuration management and tracking.
Linux/Mac experience a plus