Learning Systems Analyst, Senior Manager - Indiana, United States - Salesforce

Salesforce Indiana, United States

3 weeks ago

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Learning Systems Analyst, Senior Manager

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remote type

Home - Based

locations

Colorado - Remote

Indiana - Remote

Massachusetts - Remote

California - Remote

Georgia - Remote

time type

Full time

posted on

Posted Yesterday

job requisition id

JR249276

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

With over 12 million badges earned to-date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers.

The Trailhead audience, Salesforce admins, developers, and users, are instrumental to the success of Salesforce's customers, and by helping them adopt Salesforce successfully and learn our newest technologies, we can help them succeed in their journeys.

OVERVIEW

As the Senior Business Systems Analyst for DCS Learning Technology, you will be an integral part of a dynamic, global team that builds and supports shared infrastructure and services to meet the operational needs of our internal and external customers.

Your primary business partners will be the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs.

Your role will involve working on the new Unified Credentialing Systems to further CSG's business objectives and ensure their success.

In your role as the Senior Business Systems Analyst, you will be instrumental in the end-to-end certification test and implementation process.

From the onset, you will be expected to participate in requirement gathering and documentation actively.

You will be involved in multiple project work streams, delivering high-quality work and partnering with global and multi-functional business partners to ensure business objectives and functional requirements are met.

As a Senior Business Systems Analyst, you will facilitate workshops to capture detailed requirements and business processes. Your work will include story mapping, user story writing, including acceptance criteria.

You will collaborate closely with other work streams, including internal partner groups, vendors, and professional consultants, to ensure the system is designed and built according to business requirements and specifications.

As part of the implementation process, you will be responsible for working with developers to hand-off requirements, demo build to stakeholders, qualify QA issues against requirements, plan UAT, draft test scenarios, and facilitate UAT.

You will also contribute to the Organizational Change / User Adoption strategy, planning, and execution.

Additionally, you will assist in developing a post-implementation and continuous improvement strategy to ensure a smooth transition of the new LMS to the production support team.

PRIMARY RESPONSIBILITIES
Unified credentials project is complex and fast paced. The scope of this position will evolve.

Your typical responsibilities will include:
Rapidly establish an understanding of both the current state and future needs of Credentials at Salesforce.
Gain a solid understanding of business use cases and requirements for the new Unified credentials solution.
Collaborate with key business partners to collect and validate business objectives and requirement details
Lead communications and coordinate discussions between internal and vendor Product Managers and business stakeholders
Work closely with internal and vendor Product Managers to interpret and clarify business requirements and feedback for the technical team
Actively participate in solution design, representing the end-user perspective in discussions with Product Managers, Solution Architects, and Engineers
Collaborate with internal business teams, IT teams, and vendor teams to ensure that ongoing business requirements align with product functionality and that business needs and expectations are met with the end solution
Coordinate testing (with business partners), including drafting test scenarios, facilitating demos, UAT, and sign-off
Create and coordinate the sharing of business requirements, technical documentation, and results
Deliver training to key business stakeholders
Serve as the first level of support for business users during Hypercare
Assist in the development of post-implementation support strategy & transition plan for the support team

PROFESSIONAL EXPERIENCE/SKILLS REQUIRED
10-15 years experience as a business system analyst or comparable roles.
BS/BA Degree in Information Technology or equivalent industry experience
Strong analytical and technical skills in information technology
Certification domain expertise
Experience working in salesforce product eco-system
Experience working on global implementations
Experience working with both business and technical teams, participating in solution design, working wiith globally distributed development and testing teams in different time zones
Strong interpersonal and relationship building skills
Self-starter with 'get it done' attitude and a strong sense of team spirit; Able work quickly and accurately under pressure and time constraints
Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment
Excellent oral and written skills, confident communicator with ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiences
Ability to work under pressure, highly adaptable and well organized; Ability to shift directions quickly when priorities change
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We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Learn more about Equality at

and explore our company benefits at

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Salesforce

is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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Salesforce

will not pay any third-party agency or company that does not have a signed agreement with

Salesforce

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles, the base salary hiring range for this position is $160,700 to $221,000.For Washington-based roles, the base salary hiring range for this position is $160,700 to $221,000.For California-based roles, the base salary hiring range for this position is $176,800 to $243,100.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, benefits.

More details about our company benefits can be found at the following link:

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