SOC Analyst II - Albuquerque, United States - Amentum

Description

Amentum is currently seeking a SOC Analyst II to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

The mission of the organization is to develop and maintain a big picture, end-to-end view of operational IT services. IT Service Management tools are blended with best-practice ITIL processes to lead improvements in IT Service Management. The portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices.

The SOC Analyst Monitoring team is staffed to provide performance and availability monitoring and notification on a 24x7x365 basis

As a member of the team, you will:

• Provide event, warning, alert, and alarm processing and management.
• Detect events collected by the Enterprise Management System across the client site computing environments including all corporate networks and corporate telephone.
• Monitor batch processing job flows on two corporate networks and monitor that requested batch completion times are met, escalate when required. Provide prompt and accurate response to error notifications (Alerts)
• Administer and support on-premises APC (Access Point Controllers) - Cyber's Azure Stack private cloud platform that department M&O's which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of servers and systems to meet established requirements for service levels, disaster recovery, and business.
• Provide IT project and service management support & space coordinator space/facilities management.
• Perform hourly walk throughs of the Data Center.

Minimum Qualifications:

• Must have a High School degree/GED and 3 years of experience OR equivalent.
• Related experience can be substituted for relevant education and vice versa.
• Must have a TOP SECRET (TS) or DOE Q Government Clearance.
• Strong verbal and written communication skills
• Proficient with MS Office
• Strong analytical skills
• Strong organizational skills

Preferred Qualifications:

• Networking experience with CISCO, Brocade, Juniper, ARISTA
• Experience with ServiceNOW
• ITIL Certification

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans