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West Palm Beach

    Patient Access Specialist - West Palm Beach, United States - FoundCare Inc

    FoundCare Inc
    FoundCare Inc West Palm Beach, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    PRIMARY PURPOSE:

    This position is a liaison between patients enrolled in care coordination, the Quality Care Team, and supporting departments. This position uses independent judgment and problem-solving to achieve the highest level of patient satisfaction in accordance with the agency service standards and compliance with the Quality Department guidelines.

    ESSENTIAL JOB FUNCTIONS:

    This position will ensure that the patient's expectations are met and satisfied:

    · Greet and welcome patients and visitors at the Center

    · Answer phone and direct calls or assist patients as appropriate

    · Provide education and information needed to the patients

    · Assist patients in navigating services in the community

    · Provide community resources to patients as needed and required

    · Assist the patients in scheduling transportation services, food card pick-up, and other support services.

    · Enter data in the EHR and the Provide Enterprise systems based on the care coordination program guidelines and requirements

    · Perform other duties, special projects, and tasks as assigned

    · Adhere to HIPAA standards while collecting, storing, and sharing electronic personal health information

    PREFERRED QUALIFICATIONS:

    High School Diploma plus experience in Social or Human Services

    1-2 years minimum experience in a customer service role

    Experience in Electronic Health Record (EHR) and Provide Enterprise Systems Excellent customer service Knowledge of community resources

    Bilingual (Spanish or Creole)

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