Branch Manager - Augusta, United States - Help At Home

Description

Help at Home and its affiliates are the nation's leading provider of high-qualitycare and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clientscomfortably and safely within their homes and communities.

Job Summary:

The Branch Manager will direct and supervise the staff and day-to-day operations in the Warren, MI location, to ensure delivery of quality services to all clients.

This position assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives.

This is an exciting opportunity to be part of stellar team and community to truly make a difference in people's lives.

As a People Leader:
You lead with empathy, vulnerability, and honesty
Must have a love of learning
Endless curiosity and an enthusiasm

for

continuous

improvement
Empower and inspire full time associates through coaching
Hold others to high standard
Knows how and when to celebrate success

Supervisory Responsibilities:
Hires and trains qualified candidates for field and administrative roles.
Supervises and directs the service and performance of staff.
Enters, approves, and submits Payroll timesheets and forms.
Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities:
Organizes and administers all services and office operations with the service areas.
Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
Interprets and monitors compliance of EVV operations.
Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
Calculates weekly case counts and enters into tracking system.
Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
Tracks and reviews Branch's financials to attain profitability.
Sets weekly goals for staffing, recruitment, and referrals.
Collaborates with Area Leaderto set performance standards.

Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.

Maintains liaison with local contracting entity with regard to services and operations.
Supervises the implementation of trainings in accordance with company/service guidelines and oversees training of Staffing Supervisors.

Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.

Participates in community activities to promote the organization and to build goodwill.
Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
Performs other related duties as assigned.

Required Skills/Abilities:
Excellent leadership and management skills.
Excellent sales, customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Proficient with Microsoft Office Suite or related software.

Education and Experience:
Associate degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled). Bachelor's degree preferred.
Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
Previous experience in management.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.?
Are you currently employed by Help at Home or any of it's entities?
If you answered "YES" to being currently employed by Help at Home, have you advised your manager of your intent to apply?
If you are a current Help at Home employee, have you had corrective action or been on a Performance Improvement Plan in the last six months?
Do you have a relative that works for Help at Home? If so, what is their name?
Do you testify that the above statements are true?
The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data.

This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law.

Your voluntary cooperation would be appreciated. Learn more .
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
A "disabled veteran" is one of the following:

a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE

I AM NOT A PROTECTED VETERAN

I DON'T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract CompliancePrograms (OFCCP) website at .
How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever hadsuch a condition, you are a person with a disability.

Disabilities include, but are not limited to:
Alcohol or other substance usedisorder (not currently usingdrugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heartdisease
Celiac disease
Cerebral palsy
Deaf or serious difficultyhearing
Diabetes
Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome
Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports
Nervous system condition, for example,migraine headaches, Parkinson'sdisease, multiple sclerosis (MS)
Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities
Partial or complete paralysis (anycause)
Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema
Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST

NO,

I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST


I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT:

According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

This survey should take about 5 minutes to complete.
Name

Date
Human Check
I consent to be contacted over SMS/Text for this job.

#J-18808-Ljbffr