- Define business goals, develop work plans, and set short and long term priorities to be accomplished by subordinates.
- Direct, coordinate, and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Evaluate program implementation and effectiveness.
- Provide guidance, advice, counsel, or instruction to subordinates in resolving administrative and on technical problems.
- Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
- Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
- Manage and resolve group grievances, employee complaints, and/or other issues elevated to the second level.
- Make decisions and/or approve expenses on routine and/or non-routine, costly, or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
- Serve as a coach and/or mentor to subordinate managers and/or employees on an on-going basis, tailoring the emphasis based on the particular needs and background.
- Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, or improve business practices
- Refer to Other Information
- Click "Print Preview" to review the entire announcement before applying.
- Must be a U.S. Citizen or National
- IRS Employees with Career or Career Conditional Appointments
- Experience applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
- Experience in compliance programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation;
- Experience with work systems and processes which affect assigned functions and decisions concerning workflow, production, and quality;
- Experience in budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources);
- Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers; and
- Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled. - The experience may have been gained in the public sector, private sector or . One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
- This is a
non-bargaining unit position. - Alternative work schedule, staggered work hours or telework may be available.
- Must meet IRS telework eligibility requirements
- Tour of Duty:
- May be required to file a Confidential Financial Disclosure Report within 30 days of selection and annually from then on. Must successfully complete a (high or moderate risk background investigation, including the FBI criminal history record check.
- Subject to a 1-year supervisory or managerial probationary period (unless already completed).
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Program Manager MSP - Portland, United States - TREASURY
Description
Program Manager MSP (Department Manager)
Department of the Treasury
Location
2 vacancies in the following location:
*
Relocation expenses reimbursed**No
*
Telework eligible**Yes as determined by agency policy
Duties
Summary
The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year.
W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.
See 'Other Information' for Locations
Responsibilities
As a Program Manager, generally a second level supervisor, you will be responsible for planning, organizing, directing, coordinating, controlling and evaluating the activities of subordinate organizations that will report to you.
You will use your leadership skills, management techniques, methods, theories, principles, and labor employee relations concepts to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives within your organization.
Generally, your organization will encompass a major metropolitan area, a State, or a small region of several States, depending on the taxpayer population and business services provided.
As a Program Manager you will:
Travel Required
Not required
*
Supervisory status**Yes
*
Promotion Potential**02
Requirements
Conditions of Employment
Qualifications
You must meet the following requirements by the closing date of this announcement.
BASIC REQUIREMENTS (DEPARTMENT MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service.
To be qualifying for this position your experience must include:
Education
Additional information
POSITION DESCRIPTION:
93839
A PM/C SharePoint site is available for IRS Employees at:
2 positions are located in Wage & Investment Service Centers, Accounts Management to be filled at: 100 SW Main Street, Portland, OR.
*CONDITIONS OF EMPLOYMENT:
**+ We may select from this announcement or any other source to fill one or more vacancies.
Monday - Friday Hours to be determined upon selection.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents.
Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.
Rating:
Your application will be evaluated on the leadership and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions.
Technical competencies for this position are:
Quality Management and Assurance, Workload Delivery, Organizational Knowledge, General Supervision, Customer Service.IRS employees must complete the
Leadership Succession Review (LSR) Assessment. Step by step instructions, on the on-line self assessment and managerial assessment, are available at . The results from this assessment are used in ranking applicants on the leadership competencies. You will need the results from this assessment to complete your CareerConnector on-line application. Your rating may be lowered, if your responses to the online questions are not supported.
Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order.
If you are among the top qualif
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