- Provide the highest quality of service to the condo owners and guests at all times and anticipate and exceed customer expectations.
- Supervise Housekeeping staff including Inspectors, Laundry Attendants and Housekeeping Attendants. Complete schedule. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all employees are following their schedule.
- Assign specific duties to staff for efficient operation of Housekeeping.
- Oversee department in all aspects and report to General Manager.
- Order and complete inventory and review weekly payroll reports as directed.
- Ensure that all employees have proper supplies, equipment and uniform including nametag, gloves and goggles.
- Capable of performing all hourly functions and operating all equipment in department.
- Assist in training new employees and review performance.
- Assist in interviewing and hiring new employees for the department.
- Resolve routine employee issues as needed and bring issues to the attention of the General Manager as necessary. Make recommendations to manager in accordance with progressive discipline policy.
- Train employees on safety standards and enforce those standards on a consistent basis. Identify employees engaging in unsafe behaviors and retrain them appropriately.
- Complete accident investigations and take steps to prevent future accidents. Follow up with injured employees.
- Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals.
- Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs as required. Use personal protective equipment.
- Promote teamwork and employee morale. Treat people with respect.
- Represent department at staff meetings weekly.
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.
- Respond to all pages and radio calls immediately.
- Maintain knowledge of property, staff, services, service hours of operation and property surroundings (i.e. attractions, restaurants).
- Communicate properly and effectively with the condo owners, guest, employees and managers. Effectively respond to guest complaints.
- Print out daily reports and break out the property by completing Housekeeping charts.
- Inspect guestrooms and public areas on a daily basis to ensure cleanliness standards.
- Communicate and enforce the property's policies and procedures.
- Ensure cleanliness and organization of linen room, laundry area, lost and found, storage rooms, employee break room and Guest Room Attendant's carts.
- Ensure Housekeeping staff is consistently following proper key control procedure.
- Inspect guestrooms for maintenance needs and complete work orders if needed. This includes fixtures, televisions, radios, heating/cooling equipment, dishwasher, refrigerator, etc.
- Monitor the proper settings for heating /cooling equipment and radio.
- Train staff on how to operate laundry equipment.
- Ensure general daily clean duties are being completed:
- Change the linen per SOP and make the bed properly;
- Clean bathroom, including walls, mirrors, toilet, floor, tub and shower curtain;
- Dust, clean inside drawers, vacuum floors and clean and check under bed;
- Replace amenity items in the guestroom;
- Clean kitchen appliances, counter, glassware, dishes, utensils, etc
- Capable of moving items such as linen, terry, boxes, housekeeping cart Know and train proper moving and lifting procedures identified in the Department Orientation Training.
- Monitor and maintain established productivity standards.
- Communicate ready-room status to the Front Desk in a timely manner.
- Assist in cleaning rooms and laundry, if needed.
- Monitor to ensure that at the end of each shift, staff cleaned, organized and restocked housekeeping cart/backpack, following CCMS Resorts Inc. standards.
- Ensure that the Housekeeping Attendant is completing his/her tasks during every shift.
- Monitor cleanliness of hotel including parking lot and exterior entrances.
- Ensure security and confidentiality of all guest and hotel information and material.
- Practice energy conservation at all times.
- Attend work on time as scheduled and adhere to attendance policy.
- Must pass background test for position.
- Adhere to all work rules, procedures and policies established by the company.
- Perform other duties as assigned.
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Description
Job Description
Job DescriptionSandcastle Condominiums and Event Center is currently seeking dedicated, flexible and service orientated individuals to fill the following position: Housekeeping Supervisor
Job Location: Port Aransas Texas
Benefits
Sandcastle Condominiums and Event Center offers competitive benefits including medical, vision, dental insurance for Full Time employees. Vacation Pay also available.
Job Description
