- Extensive knowledge and understanding of manufactured products including refrigeration, cooking, and dishwashing equipment.
- Provide customer service, technical support and troubleshooting over the phone and emails to assist technicians and distributors with questions and issues with our products.
- Traveling for visiting and training distributors and technicians as well as for technical issues in major installations.
- Fixing and testing products and defective returned parts in our facility.
- Perform local Warranty Service jobs for our brands (tools and transportation provided).
- Provide feedback to service managers and factories regarding product failures and suggestions for modifications and improvements in performance, reliability, and serviceability of products.
- Keep active communication with our factories as well as with authorized technicians and distributors regarding updates and modifications on the products.
- Update and improve service documentation and manuals for training and better technical support purposes.
- 3 years+ previous experience in a technical service position (ideal backgrounds include commercial or domestic appliances and commercial foodservice or laundry).
- EPA Certification required.
- Above average customer service and communication skills for troubleshooting, technical support, and training.
- Ability to troubleshoot and identify issues as well as develop solutions for all manufactured products.
- Bilingual (English and Spanish)
- Ability to travel if needed.
- $25 per hour – $35 per/hour (negotiable and based on experience)
- Bonus Program
- Medical/Dental and Vision Insurance
- Life insurance and LTD
- 401K plan
- Paid Holidays, paid vacation, and sick days
- Advancement opportunities: We promote from within.
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Technician Service and Sales - Miami, United States - TEAM Concepts Corp
Description
Job Description
Job DescriptionTechnician & Service Coordinator: Commercial Food Service and Laundry Equipment – EPA Certified
Technician – Service Coordinator Requirements:
Technician – Service Coordinator Benefits: