- Represents Hawthorne CAT as a technical expert at customer sites.
- Works by initiating and conducting inspections and evaluations of heavy equipment products to recommend repairs and maintenance of equipment.
- Completes inspection reports and other documentation as necessary to provide to internal and external customers as needed.
- Utilizes CTS Pro and Bucket Pro software to maximize product life and value for the customer.
- Performs and completes all tasks with little to no supervision.
- Provides recommendations to product support & parts teams in maintaining proper inventory levels to meet machine requirements and exceed sales objectives.
- Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals.
- Interacts with the customer to foster adoption of the complete HAWTHORNE / CAT product offerings.
- Collaborates daily with the Product Support Sales Teams to develop and sell key customers Undercarriage and GET products at acceptable sales and gross profit levels.
- Acts as a partner between dealer and customers concerning product problems, trends, opportunities and customer acceptance.
- Monitors Undercarriage and bucket rebuild procedures and recommends changes as needed to improve quality and productivity.
- Collaborates in all pertinent Undercarriage and GET market information sessions relative to competitive activity, customer information and product performance.
- Interacts with the Corporate Customer Value Agreement (CVA) Specialist to develop and manage comprehensive Undercarriage and GET Fleet Management programs.
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- Other duties as assigned to meet the company, department or individual goals and objectives.
- Must have a high school diploma or equivalent (GED).
- Minimum of one (1) year equipment industry or related experience preferred.
- Ability to communicate effectively with both internal and external customers.
- Ability to analyze data and report findings.
- Technical skills sufficient to be able to work through product issues.
- Must have mechanical aptitude.
- Must be able to travel outside San Diego County area up to 10% of the time.
- Must have working knowledge of PC or Mac with Microsoft Office Suite.
- Must have a valid California Driver's License with a clean driving record
- Must be able to demonstrate good operating skills
- Knowledge of OSHA, DOT ad EPA standards, rules, and regulations preferred
- Experience preparing and maintaining records and reports
- Experience maintaining organization in a changing environment
- Competitive Compensation
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical Video Appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
- Estimated Compensation $25.00 to $35.00 per hour
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Heavy Equipment Inspection Specialist - San Diego, United States - Hawthorne Machinery Co.
Description
We Build Better Communities
Be Part of the Hawthorne Difference
Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
We are currently seeking talented individuals for our Heavy Equipment Inspection Specialist position
Here is some of what you'll do...
POSITION SUMMARY:
The Heavy Equipment Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. This position maximizes support for Undercarriage and Ground Engaging Tool (GET) product lines to support sales and gross profit objectives.
ESSENTIAL FUNCTIONS:
EDUCATION, EXPERIENCE & SKILLS REQUIRED:
PHYSICAL DEMANDS:
Walking and moving about on foot often through uneven terrain.
Hands/arms operating equipment, hand and power tools.
Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
Handling: Works with hands.
Reaching: Extends hands and arms in any direction.
Standing: Remains in standing position if required for certain repair or maintenance work.
Climbing: In and out of equipment.
Vision: Reads work tickets, parts and service books and operates heavy equipment.
Talking: Communicates via telecommunications, in writing, and in person.
Sitting: Sits in equipment and in vehicles.
Stooping: Bends body downward and forward by bending at knees or waist.
Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
Laying: Lies in prone position under vehicles and equipment.
ENVIRONMENTAL:
Noise: Works in conditions with constant or intermittent noise.
Temperatures/Weather: Works in the field, outside with variations of temperature and weather.
Exposure: Foul odors, fumes and harsh substances.
Here's what we Offer...
ACCOMMODATIONS:
Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status
Hawthorne Cat participates in E-Verify
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