Expert Customer Support/Service - Wildwood Lake, TN, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Wildwood Lake, TN, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Expert Customer Support/Service (m/f/d):


Basic Information:


  • Reference: 162393
  • Location: Munich
  • Start:

Your Qualifications:


  • Technical or commercial degree or a comparable qualification
  • At least 3 years of professional experience in the conception, implementation, test management, commissioning and operation of software solutions in a technical responsibility
  • Technical understanding and assessment skills, ideally with an affinity for software development
  • Solid knowledge of agile methods and frameworks in software development (Agile Working Model, LeSS) and applications such as Jira and Confluence
  • Good knowledge of service processes in the automotive sector in retail businesses
  • Fluent in German and English

Your Tasks:


  • Working with agile teams, you will work to increase the value and benefit of our systems for users and ensure stable and highperformance operation
  • You will be responsible for requirements analysis and project support, capturing, describing and prioritizing necessary market and functional requirements
  • You will support development teams with your technical expertise, including contributing to the creation of test scenarios and runs
  • Finally, you will be involved in the rollout together with the markets and pilot dealers
  • Your tasks also include the development, operation and maintenance of cloudbased applications in collaboration with external IT service providers, taking into account agile development methods
  • You will ensure compliance with financial limits by planning, monitoring and controlling financial flows
  • You will
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