Office Associate PT - Buford, United States - Margaritaville

Margaritaville Buford, United States

3 weeks ago

Description

Margaritaville at Lanier Islands

Job Description

Job Title: Campground Office Attendant (151)

Department: RV Resort (612)

Reports To: Campground Manager/Supervisor

Prepared Date: 2/11/2023

SUMMARY

Responsible for assisting campground guests, opening and closing office, performing camper check in process, using reservations system, processing retail purchases, answering phone calls, coordinating with other departments on addressing issues, re-stocking of retails items, inventory, supporting campground events, and maintaining a clean environment for our guests and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assisting campground guest as needed including providing information and addressing any issues
Opening and closing the office
Camper check-in process
Reservation system for creating reservations, making changes, cancellations, refunds, and reporting
Rent golf carts and maintain cleanliness of carts
Answering phones to provide information about campground, manage reservations, answer questions, or address issues
Use POS system for retail sales transactions
Re-stock retail items and perform retail inventory
Coordinate with other departments to resolve issues such as maintenance and IT
Participate and support campground events
Support common area attendants as needed
Reporting and following up on issues with appropriate organizations
Participate in training new staff members
Maintain a clean environment for guests and staff

QUALIFICATIONS/REQUIREMENTS

High School Diploma or GED
Willing to be outside in a range of different weather conditions
Must have reliable transportation
Successful completion of background check
Ability to work as a self-starter, have initiative, and require minimal supervision
Ability to communicate with fellow employees, guests, and outside vendors
Must be at least 18 years of age, have a valid driver's license and a clean Motor Vehicle Report for the last 3 years.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

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