- Serve as tier one support by providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including, mobile computers, bar code, printing, and supporting applications.
- Provide basic support for ERP/Inventory Accounting, and donor management systems and escalating support tickets when necessary or exceed the established SLA, Service level agreements.
- Perform user administration, configurations, moves, adds and changes, user account and profile management and related tasks of clients and end points
- Participate in ensuring the overall health of IT assets, virus and malware prevention, and maintenance administration.
- Help establish operating standards and best practices usage, including supporting the department with R&D and keeping abreast of industry developments.
- Participate in developing, facilitating, and supporting user adoption and training plans and events.
- Perform account administration (Adds, deletes, passwords management) through AD account management.
- Identify needs for new or upgraded hardware/software and recommend allocation of resources to departments based on deployment standards and individual requirements.
- Produce training material and web content for OFB users on the use of different tools.
- Assist and conduct New Employee IT Orientations and Employee IT Webinar/Trainings.
- Assist with other duties as assigned.
- 1+ year of recent IT Help Desk experience supporting end users.
- Familiar with software, printers, hardware, Microsoft systems and productivity applications.
- Basic understanding of Operating systems.
- Proven technical, analytical and problem solving skills.
- Ability to work independently, multi-task, prioritize and take initiative.
- Knowledge with Active Directory, DNS, DHCP.
- Knowledge of G-Suite Admin and MaxOS.
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Tier 1 IT Help Desk - Portland, United States - Emerald Staffing
Description
Job Description
Job DescriptionAbout UsGrowing connections within communities across Oregon to provide nutritional empowerment to all our neighbors, is this amazing non-profit is seeking a skilled in-office IT professional for a project role. If you are ready to work with an organization that makes a difference, this could be the opportunity that expands your career into non-profitOverviewAs the IT Service and Support Technician, you will contribute to the organization's success by providing end-user support in a dynamic organization with over 250 users across 5 locations. You'll be the front-line support that resolves or refers and tracks issues to resolution as necessary using independent judgment. Secondary functions are basic System Administration and workflow mapping. The IT Service and Support Technician is a team player who works within the scope of IT best practices with an emphasis on Customer Service.
Responsibilities
Qualifications and Skills
Schedule: Monday - Friday (8:00AM - 5:00PM) with possible flexibility
Compensation: $22 - $24.00 Hourly based on experience
We offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).
