Jobs

    MSP Help Desk - Portland, United States - One Up Solutions Northwest

    One Up Solutions Northwest
    One Up Solutions Northwest Portland, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    One Up Solutions Northwest, located in Tigard, OR, has been in business for over 18 years, serving clients in Oregon and Southwest Washington. As a Managed Service Provider (MSP), we provide world-class technology services for a fraction of the cost of hiring an IT department. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, and more. Plus, we get to know our clients, offering personalized services to meet individual business & technology needs. If you have a background in IT, along with an energetic and positive attitude, we are interested in hearing from you

    Qualifications:

    • Excellent verbal and written skills
    • Excellent communication skills
    • Ability to take initiative
    • Professional
    • Troubleshooting skills
    • Knowledge of Windows operating system up to Windows 10
    • Knowledge of Windows Server
    • Experience with Microsoft 365
    • Understanding of network switches, routers, and firewalls
    • Virtualization with Microsoft Hyper-V and/or VMWare experience is a plus
    • Certifications preferred (A+, Network+, CCNA, CCSP, MCP, MCSE, MCSA)
    • Must have a valid driver's license and vehicle

    Duties/Responsibilities:

    • Provide tech support and answer questions from clients
    • Provide support to clients both deskside and remotely
    • Perform maintenance on systems and network equipment to prevent errors
    • Troubleshoot problems and find fixes. This could include computers, printers, and all digital systems connected to the network
    • Test software programs for defects and bugs
    • Install and upgrade software and hardware to existing networks. This can also include adding memory, replacing drives, and installing accessories
    • Remove Viruses, Malware, and other damaging programs from software

    Train staff members to use various software programs and pieces of hardware

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