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    Customer Care Analyst and Project Manager - Cincinnati, United States - True Commerce

    True Commerce
    True Commerce Cincinnati, United States

    1 week ago

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    Description

    ** Customer Care Analyst and Project Manager**

    **Job Category****:** Services **Requisition Number****:** CUSTO001303 Showing 1 location **Job Details**

    **Description**

    **Customer Care Analyst**

    The Customer Care Analyst is the point-person for the relationship between Datalliance, a Software as a Service (SaaS) provider specializing in Vendor Managed Inventory (VMI), and its clients. In addition to guiding new clients through the implementation process, the Customer Care Analyst will provide ongoing coaching and instruction to improve business performance and processes related to inventory replenishment.

    This position is based out of our Cincinnati / Blue Ash, Ohio office.

    **Customer Care Analyst Job Responsibilities Include:**

    Project Management of Start Up process for new Clients

    + Coordinate supplier and distributor set up.

    + Coordinate data exchange and testing.

    + Coordinate internal operational tasks.

    + Perform mass data manipulation and validation.

    + Define new application requirements (features and functionality) for specific customer requirements.

    + Conduct on-site training session for new Client VMI Planners.

    Ongoing Customer Support

    + Respond to client questions and issues in a timely manner.

    + Assist clients in adjustments to system configuration variables to match their changing business needs.

    + Conduct periodic performance review with clients to assess system performance

    Consult with existing customers to improve their VMI Strategy

    + Conduct introductory Performance Reviews.

    + Work with Customer to identify goals and expectations.

    + Assist Client staff in developing plans for improvement.

    System Development Consulting

    + Provide input on development of new system features.

    + Conduct testing of new system features.

    + Provide instruction to assigned clients on new system features.

    Special Projects (as assigned)

    *Datalliance, a TrueCommerce company, has specialized in helping companies implement and operate successful Vendor Managed Inventory (VMI) programs since 1991. We were a pioneer in offering VMI as an internet-based On-Demand service using the Software as a Service (SaaS) approach, and have more experience in this field than just about anyone in the world. Today, we offer an expanding range of collaborative sales and inventory optimization services based on our proven data acquisition, verification, and normalization infrastructure.*

    *As a leading VMI service provider, we are managing thousands of supplier, distributor, retailer, and end customer locations with millions of SKUs and billions of dollars in sales orders. We serve leading companies in a wide range of industries, as well as diverse markets, products, and geographic locations.*

    *Our culture and values are what set us apart TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. Its exciting for our employees to see how our products help customers grow their businesses. We encourage employees to grow and develop by providing opportunities for advancement. Employees work in a team environment where they are able to celebrate their achievements as they work towards their goals. Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities. Come join our team*

    **Travel Required**

    Yes . approx. 8 times a year up to 4 days at a time **Qualifications**

    **Skills**

    **Required**

    **Organizational** *Advanced* **Written Communication** *Advanced* **Verbal Communication** *Advanced* **Customer Service** *Advanced* **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    Bachelors or better in Business Administration or related field.

    **Experience**

    **Required**

    **5 years:** Experience in Supply Chain Management, Project Management, or Information Technology related field

    **Preferred**

    Business system experience

    Data migration/management/manipulation experience

    **Licenses & Certifications**

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