front desk receptionist - Salisbury, United States - US Foot & Ankle Specialists

Description

The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctors office.

This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Required Skills and Experience:
High School Diploma/ GED equivalent
Ability to establish and maintain effective working relationships with patients, other employees, and the public
2 + years admin support in a medical environment preferred
Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
Must have excellent customer service skills
Able to work in a fast-paced and demanding work environment
Must demonstrate a strong work ethic and maintain professionalism at all times
Must have a team mentality, flexibility and willingness to learn

The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

The ability to uphold HIPAA compliance is mandatory.
Must exercise good judgment and discretion
Technologically savvy and familiar with Microsoft Office products including:
Google Workspace
Word
Excel

Essential Functions/Responsibilities (other duties may be assigned):

Welcome patients upon arrival; Answers questions and concerns.
Answer incoming calls, provide information, and transfer calls or take messages as necessary
Schedules appointments
Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Facilitates patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff
Maintain and update patient records using data entry, faxing, and scanning.
Collect deductibles, coinsurance, balances, copays and sell OTC items
Checks all required AR/AP changes since last visit and updates records accordingly
Must be able to maintain multiple doctors schedules.
Maintain list of orthotics received, contact patients and make follow up appointments

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Check next day charts for insurance eligibility and necessary referrals and prior authorizations
Prepare end of day reports, deposit slips, and upload to shared files daily
Review billing claims and denials and collect necessary information from the provider or patient
Assist with additional office tasks as necessary


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment.

The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.

The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

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