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Orthopedics Medical Assistant - Salisbury, MD, United States - US Foot & Ankle Specialists
Description
The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor's office.
This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.
Required Skills and Experience:
~ High School Diploma/ GED equivalent
~6+ months of customer service experience required
~ Previous healthcare experience required
~ Ability to establish and maintain effective working relationships with patients, other employees, and the public
~ Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
~ Must have excellent customer service skills
~ Able to work in a fast-paced and demanding work environment
~ Must demonstrate a strong work ethic and maintain professionalism at all times
~ Must have a team mentality, flexibility and willingness to learn
~ The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
~ The ability to uphold HIPAA compliance is mandatory.
~ Must exercise good judgment and discretion
~ Technologically savvy and familiar with Microsoft Office products including:
~ Google Workspace
~ Word
~ Excel
Essential Functions/Responsibilities (other duties may be assigned):
Greet patients and escort them to the treatment room, making sure patients are comfortable and preparing the feet for an exam by the physician.
Open and prep exam rooms each morning/ Close and clean exam rooms at end of dayCount instruments in treatment rooms at the end of each session (AM & PM)
Flexibility to work with multiple doctors and their varying practice styles
Dispense all DME
Apply pads and/or adhesive strappings as needed
Perform X-rays and digital radiography
Complete pre-authorizations
Complete the rapid health indicator
Obtain or review a patient's medical history, current medications and allergies. Record any changes in their medical condition. For follow-up patients, record comments made re: their current status and outcome of previous treatment. Enter this information into EMR
Set-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.
Prep nail care patients, smooth/debride nails and/or calluses with electric grinder. Vacuum all clippings from the floor
Measure and fit patients for Diabetic shoes, heat mold inserts
Prepare lab specimens (including paperwork) and call the appropriate lab for pick up
Clean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthly
Replenish inventory of back office supplies and DME items, restocking drawers and rooms daily
Assist in surgeries and minor procedures
Clean-up after surgery - dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor - scrub, clean, autoclave instruments
Change post-op dressings, remove sutures
Call post-op patients the day following surgery, complete Follow-up sheet
Review information sheets with patients as needed
Writes and faxes prescriptions
Answer incoming calls, provide information, and transfer calls or take messages as necessary
Schedules appointments
Maintain and update patient records using data entry, faxing, and scanning.
Collect deductibles, coinsurance, balances, copays and sell OTC items
Checks all required AR/AP changes since last visit and updates records accordingly
Must be able to maintain multiple doctor's schedules.
Maintain list of orthotics received, contact patients and make follow up appointments
Check next day charts for insurance eligibility and necessary referrals and prior authorizations
Prepare end of day reports, deposit slips, and upload to shared files daily
Review billing claims and denials and collect necessary information from the provider or patient
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment.
The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.
The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds.This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals.
Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.#USFAS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
