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    Customer Service Representative 1 - South Point, United States - Armstrong Group

    Armstrong Group
    Armstrong Group South Point, United States

    2 weeks ago

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    Description
    Customer Service Representative South Point, Ohio Position Summary: The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance. What's In It For You:
  • Competitive hourly wage with free/discounted services
  • Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
  • Generous paid time off & holidays
    • What You'll Be Doing:
  • Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
  • Respond to customer correspondence in an appropriate time and manner.
  • Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
  • Help achieve company sales/upgrade goals by consulting with customers on available products and services.
  • Daily cash drawer reconciliation
  • Use provided training materials and job aids to resolve customer issues quickly and accurately.
  • Create and maintain customer files including confidential information.
  • Present a quality presentation of company products and services.
  • Assist in achieving all system, team, and individual customer service goals and standards.
  • Assist with other assigned duties and administrative tasks.
    • What You'll Need:
  • 1-2 years of customer service experience preferred.
  • Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
  • Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
  • Proven ability to develop through coaching and counseling.
  • Excellent written, oral, and interpersonal communications skills.
  • Regular, punctual, and consistent attendance.
  • High school diploma or equivalent; advanced degrees or certifications preferred.
  • Excellent PC and computer applications skills
    • Who We Are Founded in 1963, Armstrong is now the 12th largest cable telecommunications company in the United States. Throughout our more than 50 years in cable television, we've been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.

    Armstrong is an Equal Opportunity Employer.

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