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    Senior Account Manager - York, United States - New Standard Corporation

    New Standard Corporation
    New Standard Corporation York, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Essential Key Functions and Accountabilities:

    • Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer
    • Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
    • Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
    • Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
    • Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
    • Lead cross-functional teams in support of customer business change requests and initiatives.
    • Serve as the lead Account Manager coordinating the activities of the other Account Managers and serving as the SME (subject matter expert) for account management actions.
    • Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
    • Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, key escalation resource supporting Customer Support Associates.
    • Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.
    • Show concern for safety of self/others and proactively act in a safe manner to protect people and property. (Goal Zero recordable accidents).

    Core Competencies

    • Excellent verbal and written communication skills
    • Excellent organizational skills
    • Attention to details
    • Proficient with Microsoft Office Suite or related software
    • Customer/Quality focus
    • Initiative/drive results oriented
    • Judgment & decision making
    • Safety first focus
    • Time management
    • Strong coordination skills Internally/Externally
    • Team Player and Team Leader

    Experience and Education Required:

    • 4-year degree and an MBA is a plus
    • 10+ years' experience with OE Customers/Contract Manufacturing a must

    Working Conditions: Sitting, standing, walking

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