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    Resort Guest Services Manager - Kissimmee, United States - Holidayinnclub

    Holidayinnclub
    Holidayinnclub Kissimmee, United States

    3 weeks ago

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    Description

    ** Resort Guest Services Manager**

    **Job Category****:** Resort Operations **Requisition Number****:** RESOR006603 Showing 1 location **Job Details**

    **Description**

    Exciting opportunity and great company benefits

    Weekly Pay

    Matching 401K

    Growth & Developmental Opportunities

    Comprehensive Medical, Dental & Vision Benefits

    EAP Employee Assistance Program

    PTO - Paid Time Off

    Travel Benefits, Discounts & FREE Vacations through our ClubGo Program

    Tuition Reimbursement & Continuing Education Courses

    Outstanding Company Culture

    The **Resort Guest Services Manager** will lead guest service team members within the Front Desk, Resort Services and Guest Services areas. This leader will ensure team members create a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, counseling, scheduling, departmental financials and payroll. This individual will ensure the staffs commitment to maintaining service expectations through observation, communication, and recognition.

    **ESSENTIAL DUTIES AND TASKS:**

    Manage the sense of arrival experience through daily observations, coaching/training and engagement

    Manage team productivity of guest calls, request and inquires ensuring highest level of guest satisfaction through partnership and collaboration of resort departments

    Provide on-going development and training using supporting/training material, departments, and company values

    Support and promote on-going company initiatives, programs and standards

    Manage administrative duties, such as but not limited to payroll, ordering, forecasting, scheduling, etc.

    **QUALIFICATIONS:**

    Five years of relevant experience in hospitality or like industry

    Two years of previous supervisory experience

    Proven background in customer resolution

    Previous experience in a Front Office, Reservations or Member Services department of a 500+ timeshare resort preferred, and/or experience in a same sized hotel or resort

    Driving record must qualify to drive company owned vehicles.

    Must be at least 21 years of age with a valid drivers license, and minimum of 4 years of driving experience

    **EDUCATION and/or EXPERIENCE:**

    College degree preferred or relevant experience

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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