Jobs
>
Denver

    Bilingual Customer Support Associate - Denver, United States - Nymbl Science

    Nymbl Science
    Nymbl Science Denver, United States

    1 month ago

    Default job background
    Full time
    Description

    Customer Support Associate

    About the job

    Our Bilingual Customer Support Associate is passionate about improving the lives of our users If you have a style compatible with older adults and can work efficiently at their pace while maintaining a positive, empathetic and professional attitude, Nymbl is for you

    What you'll do as a Customer Support Associate

    • Respond timely to technical support requests from our users who are a population of older adults across the globe via email and phone
    • Demonstrate empathy and problem-solving skills to effectively resolve support requests while providing an excellent customer service experience for the user
    • Guide older adults through enrollment and training workflows inclusive of mobile app download, registration, assessments, and training; use of the online member portal and educational content via email, video, and web
    • Make outbound calls to registered users for the purposes of progressing of walking them through the customer journey
    • Accurately track support interaction details in CRM, produce internal/external reporting and analyze trends
    • Champion and advocate for end-user experience needs via internal Voice-of-Customer feedback channel
    • Share user feedback and insights to guide product development, address partner/client issues, and better understand user needs
    • Collaborate with internal partners in Product, Engineering, Member Engagement, and Customer Success to improve client and user outcomes.

    What you bring (required)

    • 2+ years' exceptional customer service and tech support experience
    • Bilingual in English and Spanish (verbal & written)
    • Accountable and coachable team player
    • A passion for helping other people everyday
    • Computer, smart device, and internet savvy
    • Excellent verbal and written communication skills
    • Commitment to excellence
    • Experience with data collection and analysis (performance and content)
    • High personal integrity and character
    • Strong work ethic, self-motivation

    Preferred Qualifications:

    • Experience with and passion for older adults
    • Experience with HappyFox, Google Workspace (including Google Sheets), Slack, Excel?
    • Experience and interest in process development and process improvement

    Who we are

    We are challenging the belief that aging is less. We've developed a scientifically validated digital balance training program that will prevent 1 million falls. It's an effective and engaging way to train the brain and body to work together, using nearly any smart device and in only 10 minutes a day, allowing older adults to preserve and enhance mobility, which influences multiple aspects of health. Nymbl is the proven way for people to see real and lasting improvement, so they try it and stick with it—and then keep living their lives.

    Our Core Values:

    • We build experiences that older adults love
    • We act with transparency and collaboration
    • We deliver impactful outcomes through exceptional performance
    • We move quickly with open minds
    • We lead with joy and positive intent

    What you bring

    • A user- and customer-first attitude, then:
    • Patience, empathy and compassion
    • Positive, can-do attitude
    • Effective communication style
    • Eye for detail and creative problem-solving
    • A passion for older adults

    What we bring

    • A fast-paced, mission-driven, start-up environment where you can learn quickly and broaden expertise by wearing multiple hats and supporting a rapidly expanding business
    • An opportunity to touch and save older adult lives by preventing falls and improving mobility
    • An environment where you can do your best work, supported by an inclusive, collaborative and passionate team
    • A culture of servant leadership, respect, joy, gratitude, transparency, and 360-degree accountability

    At Nymbl Science we are challenging the belief that aging is less. We've developed a scientifically validated digital balance training program that will prevent 1 million falls. It's an effective and engaging way to train the brain and body to work together, using nearly any smart device and in only 10 minutes a day, allowing older adults to preserve and enhance mobility, which influences multiple aspects of health. Nymbl is the proven way for people to see real and lasting improvement, so they try it and stick with it—and then keep living their lives.

    Our core values

    • We build experiences that older adults love
    • We act with transparency and collaboration
    • We deliver impactful outcomes through exceptional performance
    • We move quickly with open minds
    • We lead with joy and positive intent

    What we bring

    • A fast-paced, mission-driven, start-up environment where you can learn quickly and broaden expertise by wearing multiple hats and supporting a rapidly expanding business
    • An opportunity to touch and save older adult lives by preventing falls and improving mobility
    • An environment where you can do your best work, supported by an inclusive, collaborative and passionate team
    • A culture of servant leadership, respect, joy, gratitude, transparency, and 360-degree accountability

    A few of our benefits

    Nymbl covers 100% premium our of bronze United HealthCare medical health plan for you and your dependents. And we cover 80% of the dental and vision insurance premiums for employees. Additionally, Nymbl covers 100% premiums for life insurance, short-term disability, and long-term disability. And we also offer a flexible PTO policy and

    Compensation Range: $63K - $68K

  • Chico's FAS

    Support Associate

    4 days ago

    Chico's FAS Denver, United States Part time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...

  • Chico's FAS

    Support Associate

    2 days ago

    Chico's FAS Denver, United States Part time

    POSITION OBJECTIVE: · The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love wh ...

  • Neiman Marcus Group Careers

    Optimum Support Associate

    4 days ago

    Neiman Marcus Group Careers Denver, United States

    Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands inclu ...

  • Autodesk

    Customer Support Associate

    1 week ago

    Autodesk Denver, United States

    Job Requisition ID # · 23WD73293 · Position Overview · Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products an ...

  • Havenly

    Customer Support Associate

    5 hours ago

    Havenly Denver, United States

    **Step 1: The introductory interview** · We want to learn about your career, what you're looking for in your next role, and why you're excited about Havenly. This is also a great time for you to ask questions and get to know us. **Step 2: The manager interview** · Next, youll s ...

  • Autodesk

    Associate Manager, Customer Support

    2 days ago

    Autodesk Denver, United States

    Job Requisition ID # · 24WD78425 · Position Overview · The EmerBCS Customer Support Team are driven, smart and recognized for their willingness to problem solve with positivity. Our focus is to help customers with their daily questions across all products and ensure they have ...

  • Chico's FAS, Inc. - Retail

    Support Associate

    2 days ago

    Chico's FAS, Inc. - Retail Denver, United States Permanent

    We are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations ...

  • Chico's FAS, Inc. - Retail

    Support Associate

    4 days ago

    Chico's FAS, Inc. - Retail Denver, United States Freelance/Contract

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all s ...

  • Chico's FAS

    Support Associate

    2 days ago

    Chico's FAS Denver, United States Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store oper ...

  • Chico's FAS, Inc. - Retail

    Support Associate

    2 days ago

    Chico's FAS, Inc. - Retail Denver, United States Permanent

    POSITION OBJECTIVE:The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what ...

  • Rightway Inc

    Customer Support Associate, Healthcare Navigation

    5 hours ago

    Rightway Inc Denver, United States

    This role is located in our Denver Tech Center Office. This is not a remote position. · THE ROLE: · We're looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, w ...

  • Autodesk

    Customer Support Associate

    1 week ago

    Autodesk Denver, United States

    **Job Requisition ID #** · 21WD53162 · **NOTE: This is NOT an open position. Please submit your CV here for future consideration.** · **Position Overview ** · We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team. With offices ...

  • Hotel Engine

    Member Support Associate

    2 weeks ago

    Hotel Engine Denver, United States Full time

    · Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We're not a cumbersome travel management company, nor an online price aggregator. We're a powerful network that brings hotels and businesses together. Our memb ...

  • Chico's FAS

    Support Associate

    4 days ago

    Chico's FAS Littleton, United States Part time

    POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchan ...

  • Chico's FAS

    Support Associate

    4 days ago

    Chico's FAS Littleton, United States Part time

    POSITION OBJECTIVE: · The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love wh ...

  • Autodesk

    Associate Manager, Customer Support

    6 days ago

    Autodesk Denver, United States

    **Job Requisition ID #** · 24WD78425 · **Position Overview** · The EmerBCS Customer Support Team are driven, smart and recognized for their willingness to problem solve with positivity. Our focus is to help customers with their daily questions across all products and ensure th ...

  • Chico's FAS

    Support Associate

    1 week ago

    Chico's FAS Commerce, United States Part time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the foref ...

  • Tapestry

    Sales Support Associate I

    1 week ago

    Tapestry Commerce, United States

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. · Coach is part of the Tapestry po ...

  • Chico's FAS, Inc. - Retail

    Support Associate

    1 week ago

    Chico's FAS, Inc. - Retail Commerce, United States Freelance/Contract

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront o ...

  • TTEC

    Insurance Customer Support Associate

    2 weeks ago

    TTEC Englewood, United States

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Insurance Customer Support Associate working remotely, you'll be a part of bringing humanity to business. #experienceTTEC · Our employees have spoken. Our purpose, team, ...