- Supervise all service department personnel, review and analyze performance results and take any necessary corrective action to improve performance and increase profits. Develop and implement business plans on a yearly basis to grow the business, make adjustments to the plan dictated by current conditions. Ensure quality work is being performed to customers' expectation levels.
- Hire, train, orientate, and certify the appropriate amount of technicians, and other support personnel in various areas of expertise. Maintain productivity and efficiency reports; make necessary adjustments to achieve departmental goals. Counsel employees and do periodic performance reviews within company guidelines.
- Sell labor and parts to achieve profit targets determined in business plan. Know the local market potential, customers, vendors, and competition.
- Assure that all paperwork, repair orders and supporting documents are accurate and complete and maintained in a secure fashion.
- Maintain all necessary records relating to government regulations, OSHA, hazardous waste removal, and environmental policies/procedures.
- Keep service department, tool room, break areas, and storage lot, clean and free of any safety hazards.
- Plan, initiate, and participate in weekly, monthly, quarterly team meetings and safety meetings.
- Assist technicians in diagnosis of customer mechanical problems, recommend and sell appropriate repairs, stay on top of work in process, keep customers informed of any delays and progress in person, by phone or email. Road test and inspect vehicles upon completion.
- Maintain superior customer relations; handle any customer complaints with courtesy and professionalism in an expeditious manner.
- Follow factory and vendor warranty policies, guidelines and procedures. Administer any policy adjustments in the best interest of the customer and Kenworth Sales Company.
- Solicit additional service business by phone and personal contact on a regular basis. Develop and foster a relationship with the outside parts and service salesperson if applicable.
- Must be able to work in harmony with other department and corporate managers.
- Responsible for insuring proper payments are received before releasing vehicles to customers, and timely submission of warranty claims and collection.
- Foster and maintain relationships with local Technical and Trade Schools to develop a pipeline of Technician candidates.
-
Deputy Nursing Service Manager
1 week ago
Titan Industries Sun Valley, United StatesAbout us: · AWO Sozialstation gGmbH is an outpatient care service in Langenfeld that enables a largely independent life in familiar surroundings through holistic, needs-oriented care. With a passion for our profession and sound expertise, we support people in their daily activiti ...
-
Deputy Nursing Service Manager
1 week ago
Radiant Enterprises Spokane Creek, United StatesDEPUTY NURSING SERVICE MANAGER (M/F/D) Since 2001, INCURA GmbH has been providing high-quality senior and nursing facilities. Currently, we operate ten senior residences in three federal states, with 945 employees ensuring optimal care for over 1,100 residents. Our headquarters a ...
-
BlueSky Innovations Spokane, United StatesAbout confera GmbH: · We are an independent consulting company for company pension funds. Our focus is on occupational pension schemes. Employers receive a complete service package for occupational pension schemes from us. With our own actuarial department, we create expert opini ...
-
Service Manager
1 week ago
Daywireless Spokane, United States** Service Manager** · **Job Category****:** Management **Requisition Number****:** SERVI001276 Showing 1 location **Job Details** · **Description** · The service manager is responsible for the overall operations of the service department, including employee and customer relat ...
-
Service Manager
1 week ago
Rosauers Supermarkets Spokane, United StatesJob Type · Full-time · Description · We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all ...
-
Service Manager
1 week ago
Rosauers Supermarkets Spokane, United StatesWe're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of fo ...
-
Service Manager
1 week ago
Rosauers Supermarkets Spokane, United StatesJob Description · Job DescriptionDescription:We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We'r ...
-
Maintenance Services Manager
1 week ago
Washington State University Spokane, United StatesUnder the direction of the Department Director, manages Maintenance Services Unit operations, to include; Building maintenance, HVAC controls, and life safety services, and motor pool/grounds equipment at WSU Health Sciences, Spokane and other areas Manager, Building Maintenance, ...
-
Automotive Service Manager
1 week ago
Bridgestone Corporation Spokane, United StatesCompany Overview · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locat ...
-
Maintenance Services Manager
1 week ago
WSU Spokane, United StatesAvailable Title(s): · 1162-NN_ADMINPRO - Manager, 1162-YN_ADMINPRO - Manager · Business Title: · Maintenance Services Manager · Employee Type: · Admin. Professional · Time Type: · Full time · Position Term: · 12 Month · Position Details: · To support WSU's ability to attract tale ...
-
Clinical Services Manager
1 week ago
Insulet Corporation Spokane, United StatesInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative ...
-
Nursing service manager
1 week ago
Aurora Technologies Orchards, United StatesNursing Management (m/f/d) for the area of traditional outpatient care in the Odenthal region · Ensuring general basic care and treatment care for our clients through effective and efficient service and tour planning · Ensuring the quality of care in close cooperation with our cl ...
-
Regional Service Manager
1 week ago
Quantum Ventures Hauser, United StatesWe are a continuously growing family business with over 75 years of experience in machine and plant construction. With a global network and local roots, we supply comprehensive system solutions for industrial laundry technology to large laundries with our team of 2,000 employees ...
-
Registered Dietitian
2 days ago
Fresenius Medical Care Spokane, United States Part timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Dental Assistant
3 days ago
Aspen Dental Spokane, United States Full timeAt Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...
-
Diesel Mechanic/Technician I
3 days ago
Penske Truck Leasing Spokane, United States Full time6223 E. Mallon Ave., Spokane Valley, WA 99212 · What's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of ...
-
Diesel Technician/Mechanic III
2 days ago
Penske Truck Leasing Spokane, United States Full time6223 E Mallon Ave. Spokane Valley, WA 99212 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintaine ...
-
Front Desk Receptionist
1 week ago
Speech Improvement Center Sun Valley, United States**Job description** · **This is not a remote position.** · We are currently seeking a dynamic individual to take on the role of receptionist. We are looking for a vibrant, motivated, and creative individual with the ability to multitask and who has a strong attention to detail. T ...
-
Front Desk Receptionist
2 days ago
Elevate Health Center Sun Valley, United States**Receptionist Job Posting** · We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming environment. Your exceptional customer ...
-
Fedex Ground Delivery Driver
6 days ago
AEBT Investments, Inc Sun Valley, United StatesHIRING IMMEDIATELY · We're looking for full time and part time **FedEx Home Delivery and Ground** drivers to service various areas in the San Fernando Valley · - Must be available to work weekends (Saturday and/or Sunday) · - We REQUIRE 1 year of COMMERCIAL driving experience in ...
Service Manager - Spokane, United States - Truck Enterprises, Inc.
Description
Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing We have recently joined forces with Truck Enterprises, Inc.
We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.
Benefits
Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.
Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Service Manager Job Summary
The primary functions of the service manager is to supervise the day-to-day operation of the service department at a profit, including handling customers, local and national fleet accounts, maintain and train qualified technicians and support staff.
Service Manager Duties and Responsibilities
Service Manager Qualifications
Ability to read, write and comprehend English instructions and information
High school diploma or equivalent is required
College degree or technical certifications is desired
Minimum 5 years working experience in a Heavy Duty Truck Repair Facility or Dealership with 5 years in a supervisory role preferred
Must have a working knowledge of current heavy duty truck repair methods and diagnostic procedures
Excellent written and verbal communication skills
Strong analytical skills
Computer literacy and proficiency with basic computer software programs
Experience reading financial statements
Must have a professional personal appearance
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
Service Manager professionals in Spokane
-
Barb Litchfield
Cruise director
-
Alice Byrnes
Copy/Content Writing
-
Robert Brown
Graphic and Web Designer
-
Caleb Cochran
Your Future Employee