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    Customer Service Professional - Scottsdale, United States - Randstad

    Randstad
    Randstad Scottsdale, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training provided). You will be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.

    • 4 week training provided by Vanguard University and the CSO Support Team
    • Hours during training - 8:30am-5:00pm local time (Monday through Friday). Hybrid schedule, Monday/Friday remote and Tuesday-Thursday in office
    • Work hours : 930AM-6PM local time (37.5 hour work week) (Monday through Friday,
    • Remote but must have availability to report in office as needed). This is a set schedule based on the business needs.
    • During tax season and when business needs are there (typically end of November through mid-April) the schedule will be 40 hours per week.
    • 100% attendance is expected during the first 4 weeks of employment; no pre-requested days off during training will be granted. These will be considered unscheduled time off and will result in attendance occurrences. You can only miss 1 full day during training. If more than 1 full day of training is missed the assignment will be released.
    salary: $19 - $20 per hour
    shift: First
    work hours: 8 AM - 4 PM
    education: High School

    Responsibilities

    • Serves as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.
    • Follows standardized processes to complete monetary and administrative transactions.
    • Documents and reports client feedback for process improvement efforts.
    • Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.

    Skills
    • Client Service
    • Banking
    • Telephone Etiquette

      • Qualifications
    • Years of experience: 2 years
    • Experience level: Entry Level

      • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

      At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

      Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

      Applications accepted on ongoing basis until filled.

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