Leadership Development - Greensboro, United States - The Auto Club Group

Description

It's a prime moment to become part of AAA The Auto Club Group

JUMP ON BOARD WITH THE TEAM DEVOTED TO ADVANCING YOUR PROFESSIONAL JOURNEY

Job Type:

• Full-time

Exempt/Non Exempt:

• Salary

Description of the Role:

Why Opt for a Career with AAA The Auto Club Group (ACG) / AAA Car Care:

At AAA Car Care, we are your go-to automotive specialists offering customers friendly, well-informed guidance and technical know-how. With 34 stores and still growing, we stand as the largest chains of AAA club-owned repair facilities in the USA. At our pristine and conveniently located centers, we provide a complete array of automotive repair and maintenance services to both AAA members and non-members. Each AAA Car Care facility is equipped with ASE-certified technicians who guarantee that each vehicle is handled with the utmost attention.

Now you know about us, but who are you? You possess determination, enthusiasm, and possess natural leadership qualities. Continuous learning and professional growth hold significant importance to you, and at AAA Car Care, you will discover that and more.

We are individuals assisting other individuals. We are dedicated. We aim to establish a work environment that supports others, both members and team members. This is What Sets Us Apart. Come aboard our squad

What does our Leadership Development Program entail?

The Car Care Leadership Development program is crafted to offer aspiring leaders the groundwork and direction to operate, lead, and optimize a Car Care center. Team Members will undergo training with influential leaders in various Car Care locations, ensuring thorough understanding of all Car Care processes and functions.

What can you anticipate from this program?

• Acquire skills to lead and oversee various areas to guarantee maximum success as a Facility Manager, Assistant Facility Manager, or Service Advisor:

• Guide and assist in the customer service and sales process, encompassing but not limited to: customer service, sales, drafting and revising repair orders, digital vehicle inspections

• Complete operational, budgetary, and financial responsibilities and activities of the Car Care location (e.g., payroll, expense control, shop efficiencies)

• Evaluate financial and sales performance reports and profit/loss statements; implement actionable solutions to achieve performance results within key performance indicators

• Supervise and uphold company inventory standards

• Enhance staff performance through continual training, coaching, feedback, and acknowledgment

• Lead employees to meet productivity, quality, and customer service standards

• Record performance issues following company policies and procedures

• Develop staff schedules ensuring adequate coverage to meet member/customer service and repair demands

• Collaborate with Area/Regional Manager to recruit, interview, select, and hire suitable staff to satisfy business needs

• Work alongside Area/Regional Manager to handle and communicate compensation changes, promotions, demotions, and termination decisions accurately

• Maintain top-notch customer service scores by promptly addressing customer complaints, focusing on resolutions, and aiding members/customers

• Actively identify member/customer needs across all business lines; introduce members to other departments

• Promote safety and ensure Car Care branch complies with established safety protocols

• Conduct inquiries for safety incidents; collaborate with Safety Manager to identify opportunities for correction or enhancement

How do we recognize and reward our employees?

You understand that compensation transcends mere take-home pay. AAA provides top-notch benefits including, but not limited to:

• Outstanding medical, dental, vision, and prescription coverage
• Complimentary AAA membership
• Free uniforms and shoes
• Up to 3 weeks of vacation in the first year
• 11 paid holidays
• We offer profit-sharing, and 401k with matching contributions.
• - Automatic 4% 401K employer contribution
• - Additional 401K match of 50% up to 6% contribution
• (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

This position is salaried, non-exempt (eligible for overtime pay).

Competitive pay range starting at $50, rate based on experience and actual hours worked).

We prioritize work-life equilibrium

• Closed on Sundays
• Shorter workdays compared to competitors (we shut at 6 p.m.)
• Weekdays entail shifts from 7:30 a.m. to 6 p.m.
• Saturdays are scheduled from 8 a.m. to 4 p.m.
• Closed on major holidays

We are seeking candidates who:

• Required Qualifications:
• Hold a High School diploma, GED, or Technical school certification
• Possess a valid driver's license
• Have 6 months or more of relevant customer service or sales experience

• Knowledge & Skills:
• Demonstrate a results-focused bias for action
• Analyze financial information to assess strategic opportunities and options
• Manage effective teams and partnerships
• Collaborate well with individuals and groups to accomplish common goals
• Offer objective review of facts and options to make logical business decisions; forward-thinking with organizational goals in mind
• Display keenness and agility in understanding business risks and opportunities
• Achieve goals through effective and apt interaction with leaders, peers, employees, partners, and contacts
• Learn procedures and processes, enhance skills to pave the way for future placement in Service Advisor, Assistant Facility Manager, or Facility Manager roles based on availability and current team member capabilities.
• Capable of functioning effectively in a bustling environment, interacting with individuals, and managing challenging situations

• Preferred Qualifications:
• Hold a Bachelor's degree

• Work Environment
• May encounter intermittent loud noises and odors at the workshop
• This role involves standing, walking, and standard physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
• Must possess tools suitable for their skill level for use in the center
• Able to work in warm environments, considering that certain locations lack air conditioning. Fans are placed in all facilities
• Must sustain working on their feet in a concrete facility throughout the work shift

Keen on delving deeper? Apply Today

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) extends membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is part of the national AAA federation and stands as the second-largest AAA club in North America.

By persistently investing in advanced technology, developing innovative products, and enlisting a highly skilled workforce, AAA continues to build upon its legacy of providing quality service and aiding our members in enjoying life's journey through insurance, travel, financial services, and roadside assistance.

Upon joining our team, you will promptly notice the same unwavering, enthusiastic support for one another.

We have openings suitable for individuals from all walks of life. AAA takes pride in fostering an inclusive and friendly environment encompassing diverse backgrounds, experiences, and viewpoints, recognizing that our disparities render us stronger.

To discover more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to deliver a market-competitive structure of fair, equitable, and performance-based pay to attract and retain exceptional talent that will empower ACG to meet its short and long-term objectives. ACG incorporates a geographic pay differential within the base salary compensation program. The pay ranges outlined in this post are founded on the various ranges within the geographic areas where ACG operates. Salary at the time of offer is determined based on these and other factors linked to the job and job level.

The above statements outline the primary and essential functions but not all functions that may be inherent to the job. This job necessitates the capability to fulfill duties stipulated in the job description for this position, encompassing, but not limited to, the above requirements. Reasonable accommodations will be provided for suitably qualified applicants as required to enable them to meet these requirements.

The Auto Club Group, and all its affiliated companies, adhere to equal opportunity and affirmative action employment practices. All suitably qualified applicants will be considered for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Prompt and consistent attendance is critical in this role's functionality.

AAA The Auto Club Group is dedicated to providing a secure workplace. All applicants offered employment within The Auto Club Group will be obliged to undergo a background and drug screening depending on the position's requirements.