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Fort Lauderdale

    Assistant Center Operations Director - Fort Lauderdale, United States - Concentra

    Concentra
    Concentra Fort Lauderdale, United States

    4 weeks ago

    Concentra background
    Description

    Overview:


    Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

    Our mission is to improve the health of America's workforce, one patient at a time.

    Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.


    As an Assistant Center Operations Director (ACOD) - Float, you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers.

    The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility.

    The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care.

    Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.


    Responsibilities:
    Assists in planning and preparing work schedules and assigns colleagues to specific duties
    Assists in ensuring the financial performance of the center
    Assists in developing and maintaining new policies, procedures and training programs for the assigned center
    Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
    Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
    Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
    Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
    Assists in preparing annual budgets
    Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
    Provides technical support and/or resources to client and Center personnel
    Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
    Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
    Assists in monitoring marketplace trends and gathers competitive information
    Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice
    Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
    Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
    Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
    Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
    Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
    Lead by example

    Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
    Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
    Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
    Financial management and oversight (in the absence of the Center Operation Director)

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.


    Qualifications:
    Some college courses in Business Administration, Healthcare Administration, or related field
    Bachelors degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
    In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
    Job-Related Experience
    Customarily has at least one year of direct management experience
    Customarily has at least six months of healthcare experience

    Job-Related Skills/Competencies
    Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
    Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
    Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
    The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
    Strong service mentality and a focus on achieving all aspects of defined service standards
    Excellent telephone and personal etiquette
    Warm, positive, energetic, and professional demeanor
    Excellent oral and written communication skills
    Tactful and diplomatic communication style
    Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
    Performance assessment skills
    Continued focus on self-development
    Proficient in computer applications such as Word and Excel
    Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
    Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
    Ability to resolve colleague, client and patient issues in an effective and timely manner


    Additional Data:
    401(k) Retirement Plan with Employer Match
    Medical, Vision, Prescription, Telehealth, & Dental Plans
    Life & Disability Insurance
    Paid Time Off & Extended Illness Days Offered
    Colleague Referral Bonus Program
    Tuition Reimbursement
    Commuter Benefits
    Dependent Care Spending Account
    Employee Discounts
    This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.


    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

    Concentra is an Equal Opportunity Employer ,

    including disability/veterans

    #J-18808-Ljbffr
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