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    Front Desk - Memphis, United States - Cornerstone Hospitality

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    Description

    Job Description

    Job Description

    Must be available to work both shifts, different days

    Tasks and duties

    • Greeting guests on arrival.
    • Undertaking front desk service duties.
    • Administering check-in and check-outs.
    • Assigning rooms and issuing keys.
    • Delivering mail and messages.
    • Processing guest payments and managing bills.
    • Coordinating with porters, concierge, kitchen staff and housekeeping.
    • Acting as a central source of information for guests during their stay.
    • Processing food and beverage requests.
    • Resolving problems and dealing with conflict or tension with disappointed guests.
    • Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

    Experience:

    • Hotel experience: 1 year (Required)
    • Front desk: 1 year (Required)

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