Front Desk Rep - Memphis, United States - Surgery Partners

Description

• 8 hour work day Monday - Friday - 5:45 AM to 2:15 PM

• Greeting patients
• Performing check-in procedures
• Calling patients prior to surgery date to go over current demographic, insurance information and estimated financial responsibility in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed, preparing charts for the next day
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

• High School Diploma, with 2 years' experience in healthcare
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi - task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skilled in written and verbal communication and customer relations
• Ability to work effectively with medical staff, management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work