Rooms FO Coordinator - Gatlinburg, United States - Westgate Resorts

Westgate Resorts Gatlinburg, United States

3 weeks ago

Description

Company Description

Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

As the Front Office Coordinator, you will:

Maintain a positive attitude
Provide Exceptional Guests' Service
Answer phones following proper etiquette guidelines
Provide Housekeeping with daily Inventory of units, quantity and room types needed for check in
Assign all arrival inventory ensuring that all multiples, special needs groups and VIP are assigned
Maintain communication with Housekeeping and Engineering Coordinators and Managers regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday)
Maintain adequate inventory of clean units for Front Desk Assign units to be cleaned for the following business day Assign Daily Cleaning Services to include mid-weeks, piece work for property cleaning teams
Ensure all room request and maintenance service request are logged in HotSoS
Respond to Medallia Surveys to ensure Guest satisfaction
Monitor HotSOS, Tetris, DBR Availability and REX to expedite room status for check-ins by 4pm
Taking Guest Reservation, checking guest in, assisting in Resort Services and Front Desk whenever needed
All other assigned duties

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements:

25 WPM Typing Speed, Excellent oral and written communication skills. Good organizational Skills
High school diploma or general education degree (GED); or three months to six months related
Valid driver's license
Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

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